Vendor Onboarding Analyst at NALA

• You will own how vendors enter NALA.
• Your mission is to ensure every vendor is onboarded accurately, efficiently, and in full compliance with our internal standards and regulatory requirements.
• You will manage the onboarding process end-to-end — from documentation collection to verification and setup — ensuring that every vendor is correctly vetted, properly recorded, and ready to operate within our systems.
• This role is not just about processing information.

• documentation is complete and reliable
• onboarding decisions are consistent and compliant
• vendors experience a smooth, professional onboarding journey
• You will be the first point of contact for new vendors, guiding them through requirements, resolving issues, and ensuring nothing falls through the cracks.

• Manage the end-to-end vendor onboarding process, from initial request to final setup
• Review and verify vendor documentation to ensure completeness and accuracy
• Ensure all onboarding activities align with internal policies and compliance requirements

• Act as the primary point of contact for new vendors throughout onboarding
• Clearly communicate documentation requirements and timelines
• Respond to vendor queries and resolve issues efficiently

• Conduct preliminary checks on vendor information and compliance status
• Ensure all records are accurate, complete, and audit-ready
• Identify and escalate discrepancies, missing information, or potential risks

• Work closely with Procurement, Compliance, Finance, and Operations teams
• Gather required approvals and information for vendor setup
• Ensure smooth coordination across teams involved in onboarding

• Track onboarding progress and key metrics (e.g. turnaround time, completion rates)
• Identify inefficiencies or recurring issues in the onboarding process
• Support improvements to workflows, documentation standards, and systems

• Experience in onboarding, operations, compliance, or administrative roles (preferably within fintech or financial services)
• Strong attention to detail and ability to manage documentation accurately
• Experience handling structured processes and high-volume workflows
• Strong communication skills, both written and verbal
• Ability to manage multiple onboarding cases simultaneously and prioritise effectively
• Basic understanding of compliance or regulatory requirements is an advantage

• Experience with vendor onboarding, procurement, or third-party management
• Exposure to regulated environments (fintech, banking, payments)
• Familiarity with onboarding or case management tools
• Experience working cross-functionally with multiple teams

• 23 Days Off Plus KE Bank Holidays: Take the time to decompress. Working at a startup is hard!
• Birthday Leave: Celebrate your special day with a bonus day off to take off in that month.
• Enhanced Parental Leave: We offer 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (After a 6-month probationary period)
• Learning Budget: Fuel your growth with $1000 annually for learning and development.
• Monthly Socials: Join fun social events every month for great times.
• Free Coffee: Enjoy barista-style coffee at your fingertips.
• Free Lunch: Every day

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