Collection Officer at Brisk Credit LTD

Kenya
Permanent
Full-time

2 months ago

Our digital lending company provides working capital loans to individuals, small businesses, and small holder farmers in Kenya and other African countries. The company aims to use advanced technology to offer fast, convenient, and secure lending services to its clients.Collection OfficerJob DescriptionThe role involves meeting weekly collection targets, working closely with branch staff, local authorities, and security officers to follow up on arrears. It includes resolving defaults, handling customer queries, participating in collection drives, and ensuring all DD+8 accounts are followed up weekly. Proper documentation of interactions, customer rehabilitation after payments, and consistent follow-ups on PTPs are essential. Before branch visits, all customers must be contacted, and both entry and exit meetings should be conducted to track progress.Requirements

Minimum 1 year experience as a Collection Officer in a recognized financial institution
Diploma or Degree in a business-related course
strong interpersonal and communication skills
proven ability to meet targets and build client relationships
self-driven and results-oriented
must be willing to work in Nairobi
Rift Region
and Central Region.

Responsibilities

Achieve the Weekly collection targets set per branch arrears
Manage relationships with local authorities and Security Officers
Work closely with the branch staff and the call center while doing their role of collections
Investigate on reason for default and resolve any customer queries and escalate any customer complaints
Participate in collection drives across all branches
Ensure all accounts from DD+8 are thoroughly followed up
Customer rehabilitation after full payments of the default
Ensure all interactions are well keyed in in the system
Follow up on PTP done earlier
Maintaining patrol trinity
Ensure to have called all the customer in a branch prior to your visit
Ensure to have an entry meeting (what you intend to achieve in the time you will be in that meeting) and an exit meeting (what you achieved during your visit in that meeting)
Ensure each defaulted account is contacted each week.

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