Operations Assistant at EmpowerU HR Solutions

EmpowerU HR Solutions

  • Nairobi
  • Permanent
  • Full-time
  • 9 days ago
Job Summary:We are seeking a highly organized and proactive Operations Assistant to support day-to-day operational coordination, inventory tracking, cleaning and laundry workflows, and overall unit readiness. This role is essential in ensuring seamless on-ground operations by coordinating with cleaning teams, managing inventory, and conducting regular inspections. The ideal candidate thrives in a fast-paced environment, has a keen eye for detail, and ensures our units consistently meet high standards.Key Responsibilities:1. Office & Inventory Management
  • Oversee daily office operations to maintain a well-structured and productive work environment.
  • Manage all inventory, procurement, and supplies, ensuring accurate tracking of all equipment.
  • Maintain an organized inventory tracker with categorized assets for easy monitoring.
  • Conduct regular stock reconciliations to match physical inventory with records.
  • Update stock levels, report low stock alerts or discrepancies, and coordinate timely restocking.
  • Flag potential losses or damages for immediate action.
  • Keep the Operational Playbook up to date with SOPs for inventory and asset handling.
2. Laundry & Cleaning Flow Coordination
  • Track and record laundry movement from units to laundry service and back.
  • Ensure timely coordination of cleaned linen/towels with the office and cleaning teams.
  • Monitor quality and quantity of laundered items.
  • Maintain up-to-date Excel records of laundry flow and linen usage across all units.
3. Cleaners’ Reporting & Scheduling
  • Collect daily cleaner reports and escalate any concerns to the Operations Lead.
  • Monitor repeated delays or inconsistencies in cleaner performance and address through proper reporting.
4. Time & Task Management
  • Monitor cleaning timelines to ensure units are ready within the set turnaround time.
  • Flag and resolve any time inefficiencies or repeated delays.
5. Unit Readiness & Inspections
  • Conduct detailed unit inspections to ensure quality standards are met.
  • Oversee unit readiness, ensuring all areas are cleaned and restocked within the required turnaround times.
  • Submit inspection reports and flag urgent issues for prompt follow-up (e.g., repairs, linen shortages)
  • Prepare and share inspection reports with the Operations team.
  • Flag any maintenance, linen, or cleanliness concerns for immediate action
6. Cross-functional Support
  • Provide support to the On-ground Operations and Reservations teams when needed.
  • Assist with guest readiness, emergency cleaning coordination, or last-minute unit changes.
  • Respond promptly to guest-related cleaning or linen concerns by coordinating quick solutions with the relevant teams
Qualifications & Skills:
  • Bachelor’s degree/ Diploma in Business Administration, or related areas.
  • 2+ years’ experience in operations, logistics, or hospitality support role.
  • Experience in inventory management is a strong advantage.
  • Strong organizational and multitasking skills.
  • Strong Excel/Google Sheets skills for record-keeping and tracking.
  • Excellent communication and reporting abilities.
  • Ability to work flexible hours, including weekends and holidays.
  • Background in hospitality/property management is an advantage.
Key Competencies:
  • Attention to detail
  • Time management
  • Accountability
  • Team collaboration
  • Problem-solving
  • Adaptability
Method of ApplicationInterested and qualified? Go to to applyBuild your CV for free.

Myjobmag