Waiter- Hospitality at Emerge Egress Consulting
Emerge Egress Consulting View all jobs
- Nairobi
- Permanent
- Full-time
- Warmly welcome guests and respond promptly to inquiries and special requests
- Accurately take orders and ensure timely delivery of food and beverages
- Maintain cleanliness of all work areas and equipment, proper storage and care of.
- Present menu explanations confidently and provide knowledgeable recommendations, including pairings
- Maintain immaculate table setups (cutlery polishing, linen care, floral arrangements)
- Ensure immaculate station upkeep throughout service.
- Coordinate seamlessly with kitchen and bar and other relevant departments
- Assist with guest queries and requests efficiently.
- Upselling and cross selling while maintaining a high standard of service.
- Billing, present bills to customers and ensure settlement in accordance with the procedures of the hotel.
- Setting up of the restaurant before and after service as per set brand standards.
- Responsible for service of food and beverages as per set brand standards.
- Take orders correctly and ensure efficient service.
- Promote beverage sales.
- Ensure proper sequence of courses or change in accompaniment is clearly communicated to assist kitchen in preparation.
- Ensure any complaint is addressed or escalated to the relevant authority.
- Professionally resolve service recoveries when needed.
- Support continuous improvement by gathering and relaying guest feedback
- Any other duties as delegated.
- Diploma in Hospitality management, Food and Beverage Service or a related field.
- At least 2 years similar experience in service in a busy high-end restaurant.
- Proficiency in hotel management software.
- Commitment to professional values and integrity
- Strong interpersonal and communication skills
- Excellent problem-solving abilities.
- Strong customer-focused approach
- Adaptable to working in various shifts
- Professional grooming and etiquette
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