Sales Operations Executive - Modern Trade at CDL Human Resource
CDL View all jobs
- Kiambu
- Permanent
- Full-time
- Order Management & Processing
- Process all key account orders in SAP accurately and within agreed timelines.
- Print, review, and validate daily order schedules to ensure completeness and accuracy.
- Monitor and close all open orders in SAP, ensuring no backlog.
- Countercheck system pricing against approved price lists before order release.
- Customer & Account Coordination
- Respond promptly and professionally to customer emails and queries.
- Follow up with key accounts to ensure orders are received, processed, and fulfilled in full (100% stock availability).
- Engage customers (e.g., Carrefour and other modern trade accounts) for LPO extensions and order confirmations where required.
- Logistics & Supply Follow-Up
- Coordinate with dispatch and transport teams to ensure timely loading and delivery of orders.
- Track deliveries to ensure no short supplies or delays and escalate deviations proactively.
- Liaise with warehouse and distribution teams to resolve fulfillment gaps.
- Promotion & Sales Support
- Coordinate with field sales teams during promotions to ensure:
- Timely order placement and execution
- Adequate stock allocation across branches
- Support for paid activations (e.g., podiums)
- Monitor promotion performance and flag stock or execution risks early.
- Pricing & Issue Resolution
- Work closely with field teams to resolve pricing discrepancies in the market.
- Ensure alignment between system pricing, promotions, and customer agreements to prevent revenue loss.
- Reporting & Controls
- Maintain accurate order tracking logs and daily status updates.
- Highlight risks related to stock shortages, delays, or pricing inconsistencies.
- Support reconciliation between orders, dispatch, and customer receipt.
- Bachelor’s degree in business, Supply Chain, or related field
- 2–4 years’ experience in sales operations, modern trade, or order management
- Experience working with SAP or similar ERP systems
- Exposure to FMCG or manufacturing environment is preferred
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