Branch Sales Manager at Peach Cars KE

Peach Cars

  • Kenya
  • Permanent
  • Full-time
  • 2 months ago
e-commerce solution revolutionizing car ownership in sub-Saharan Africa. We started with an automotive marketplace, leveraging technology and robust offline operations to reduce pain points in the market for locally-used vehicles, delivering quality, convenience, and value to our customers. At Peach, we believe cars are more than their component parts –Branch Sales ManagerPeach Cars is opening up new locations and rapidly expanding our operations. We require a branch sales manager at each location to ensure that our buyer-facing reps, seller-facing reps, and sales admin associates are well managed. Additionally, this individual will support inspection coordination, performance management, and general management of the location's operations.Duties and Responsibilities:Daily Management of the Sales Team
  • Buyer-facing reps have consistent viewings, are strong negotiators, have cars in the pipeline, and provide a positive customer experience.
  • Private Seller Facing Reps have strong intake numbers, are managing the communication on the CRM and other platforms, and are showing customers a positive experience
  • Sales Admin timelines are reasonable during handovers, they have well-managed workflows, can solve problems independently, and provide a positive customer experience to clients
  • Brokers on retainer management
  • Feedback from the Quality Assurance teams is actionable and integrated into our systems to ensure customer communication is strong, timely, and professional.
  • Inspections are well coordinated and any issues that come up are resolved
  • Reporting and performance management of the team are being tracked
  • The team is well managed in terms of scheduling, regular 1:1s, growth/coaching, and accountability for outcomes.
Oversee all branch operations
  • Serve as *the* communicator for the location managed. Ensure you're present, known by customers, and delivering a positive customer experience
  • Takes action and owns problem-solving for their location
  • Can continue to sell 3 vehicles a month in addition to team management
Maintain complete, accurate, and timely data entry to ensure reliability and integrity of business records.
  • Ensure sales Master Tracker is filled on time daily
  • Ensure daily reporting on the Slack channel and daily viewing reports are updated
  • Coordination with cross-functional Teams (Fleet, Admin, Inspections, Growth, Product, etc)
  • Coordination with Finance to ensure we have what we need to build a successful location without overspending on the budget.
Knowledge and Experience:
  • Business related degree
  • 3+ years of experience in Sales or Customer Experience/ Relationship Management
  • Strong analytical and results-oriented skills
  • Excellent communication, leadership, and interpersonal skills.
  • Excellent organization and time management skills
  • Ability to analyze sales data/ performance and draw insights from the data
  • Experience and dedication to building and maintaining strong customer relationships
  • High level of integrity and professionalism
  • Results-oriented with a strong drive to achieve targets
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