Customer Service Officer – Kimathi Branch at Old Mutual Kenya

Kenya
Permanent
Full-time

2 months ago

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.Customer Service Officer – Kimathi BranchKEY RESPONSIBILITIES

Enforce underwriting controls.
Ensure clean and accurate data capture.
Timely preparation of quotations and follow up.
Debiting of premiums and processing of policy documents within set timelines.
Processing and checking of underwriting Documents.
Issuing & signing of Motor Certificates and Yellow cards.
Ensure that work is done within the set standards of service and TAT.
Give quality customer service to all clients.
Safe keeping of security documents.
Daily scanning and indexing of mails.
Initiating motor valuation and follow up.
Adherence to the credit control policy.
Follow up renewals and ensure maximum retention of profitable accounts.
Timely processing refunds and follow up.
100% Adherence to the authority matrix.
Ensure registry is fully maintained, orderly and up to date.
Ensure compliance of AML and PEP guidelines.
Ensure cross sale and up sale opportunities are maximized.
Perform any other duties as may be required by the management.

SKILLS AND COMPETENCIES

Basic Underwriting skills and product knowledge.
Customer service skills.
Good Communication Skills.
Computer Literate.

QUALIFICATIONS (Academic, Professional, Experience)Qualifications:

Degree preferably insurance.

Experience:

1 year and above.

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