Regional Product Support Engineer at Sidel

Sidel

  • Nairobi
  • Permanent
  • Full-time
  • 12 days ago
Your Mission
  • Participate on the Contact Center Ticketing System and provide solution and support to our external customers as well as to our Field Service Engineer on palletizer equipment.
  • Provide daily telephone & email support for automation but also for basic mechanical issues to internal (FSE, PM, CCM, ASM) and external customers on Sidel equipment.
  • Secure and manage Non-Conformity and warranty cost on the SINCRO tool.
  • Support FSE during new project installation and service site execution on automation issues (as well as basic mechanical support).
  • Apply Root Cause Analysis methodology on automation and mechanical issues on equipment, driving data collection and preventive/corrective action.
  • Report in a concise manner the issues seen on the field and requests for engineering modification to the Product Group.
  • Provide any preliminary solution to internal and external customers.
  • Secure retrofit application on the Equipment installed base concerning automation and mechanical solution.
  • Contribute to support service activities on spare parts, training, maintenance opportunities, Line Improvement.
  • Travel onsite or coordinate intervention on site of experts in case of technical issues that require a specific RCA, troubleshooting for equipment.
  • Provide daily telephone & email support to internal and external customers, throughout the life of the machine
  • Secure retrofit application on the installed base
  • Secure performances of commercially released equipments and lines
Your ProfileLevel of Education and Language
  • Bachelor Degree or equivalent
  • Good level of English
  • Local Languages spoken in the region are a plus
Level of Experience and Skills
  • Minimum of 3 years with technical assistance and/or field experience
  • Electrical fundaments (safety equipment, sensors, motion, servo drivers, inverters)
  • acknowledge of beverage technology (aseptic and not): combi/stand alone technology & trade/line eqps.
  • Knowledge of PLC platform (Siemens S7, Siemens TIA Portal is a plus, B&R, Rockwell Automation, Elau)
  • Knowledge of HMI (Zenon and/or Citect) and Motion platforms (Danfoss and Elau)
  • ability to manage and satisfy customer requests
Method of ApplicationInterested and qualified? Go to to applyBuild your CV for free.

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