Scheme Administrator (Check Off Support) at Family Bank Ltd

• The Check-off Support Scheme Admin will have a key responsibility for the quality of the centralized check off loan portfolio by ensuring timely lodgment of data and speedy communication to branches whilst constantly monitoring and reconciling the loan book to ensure up to date information on individual loan account status

• Develop and maintain a good relationship between the bank and the check-off loan employees.
• Offer accurate information about the bank's products and other services.
• Ensure timely lodgments of check off loans are carried out and feedback to branches given in line with SLAs.
• Ensure timely collection of by products and cheques for check-off loan repayments.
• Full Reconciliation of loan repayments, loan balances and uploading of funds from employers in liaison with supporting head office units.
• Constantly interacting with branches and giving feedback on matters related to check off loans in terms of payments, non-payments and loan status.
• Monitoring of delinquent and non- performing portfolio of loan accounts and advise Branches timely on dropped cases/ non-payments for heightened recovery measures/ Re-advice.
• Issuance of stop orders of the cleared loans.
• Prepare monthly status reports for each scheme company/ employer and MI reports.
• Coordinate scheme related activities to enhance service delivery, penetration and improve the check off portfolio.
• Manage all aspects of risks associated with check-off loans.
• Any other duties as may be assigned by management.

• Hold a bachelor's degree in business or related field.
• At least three to four (3-4) years relevant work experience in both credit and operations (personal banking and/or credit/ scheme loans administration).
• Have a proven performance record.
• Sound knowledge of Bank products and services.
• Knowledge and effective application of Bank policies, processes, procedures and Central Bank
• Prudential Guidelines to consistently achieve required results at Check-off support.
• Computer skills: Ability to use MS Word, Power-point, Advanced Excel and Analysis of Data

• Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
• Evidence of the ability to prioritize tasks, organize and deliver results in a demanding environment.
• Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
• Excellent customer service skills with the ability to respond to inquiries or complaints effectively and in a timely manner.
• Should be innovative in identifying new ways of improving the check-off lending and perfection process.
• Uplholds high standards of Professionalism, Integrity and respect for others.
• Willingness to adapt to changing business needs and deadlines.

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