Account Manager Long Tail Lead at Glovo

• As the Long Tail Lead in Kenya, your mission is to drive sustainable order growth and revenue from our long tail partners, small and mid-sized businesses that form the backbone of Glovo's marketplace. You'll lead a team of four Account Managers focused on helping these partners succeed by optimizing their investment in Glovo Ads, strengthening account relationships, and improving retention.
• You'll also play a strategic role in building local plans that align with regional priorities, rolling out commercial initiatives, and ensuring operational excellence in how we work with this partner segment.

• Lead & Coach: Manage and support a team of four Long Tail Account Managers. Set clear performance goals, coach for growth, and ensure they have what they need to succeed.
• Drive Results: Own and deliver Kenya's Long Tail Ads revenue and partner retention targets. Guide the team to build data-backed plans for boosting ads and preventing partner churn.
• Operational Excellence: Streamline ways of working for better team efficiency, reporting accuracy, and partner experience.
• Local Strategy Execution: Localize and roll out regional and global Long Tail projects, whether it's new dashboards, performance trackers, or commercial pilots.
• Partner Management: When needed, step in to support with top long tail accounts or unblock challenges for your team.
• Cross-Team Collaboration: Work closely with other commercial teams, ops, marketing, finance, and regional leads to align on key priorities and execution.
• Culture Builder: Foster a supportive, inclusive, high-performance environment where your team can thrive.

• 3-5 years of experience in account management, growth, or commercial roles, ideally in tech, FMCG, or digital platforms.
• Prior experience managing a small team, coaching individuals, and setting performance plans.
• Comfortable with numbers: you're able to analyze partner performance, spot trends, and make decisions using data.
• Strong project and stakeholder management skills. You can juggle multiple workstreams while keeping a sharp eye on results.
• You understand small business needs and how to balance scale with local relevance.
• Gritty, proactive, and hands-on, you don't wait for answers, you figure things out.
• Fluent in English and Swahili.
• Experience using tools like Salesforce, Looker, or SQL is a plus but not required.

Jobs in Kenya