CRM & Retention Lead at Pharmaplus Pharmacies

Pharmaplus Pharmacies

  • Nairobi
  • Permanent
  • Full-time
  • 6 days ago
  • Apply easily
Role Summary:
  • Owns customer retention and lifecycle marketing.
Core Responsibilities:
  • Manage email, SMS, WhatsApp
  • Develop CRM strategies campaigns
  • Build loyalty programs
  • Segment customer base
  • Optimize lifecycle marketing
KPIs:
  • Repeat purchase rate
  • Customer Lifetime Value (LTV)
  • Retention rates
  • Revenue from CRM channels Churn rate
Method of ApplicationSend your CV, cover letter, portfolio and academic certificates in one PDF file to: hr@pharmaplus.co.ke Subject Line: Job title - Name
Application Deadline: 20th April 2026 (Early applications encouraged; shortlisting is on a rolling basis)

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