Collections Officer at Baron Capital Limited
- Kenya
- Permanent
- Full-time
- Achieve monthly collection targets across all segments.
- Monitor and follow up on delinquent loan accounts, ensuring timely recovery actions.
- Analyze portfolio performance and provide insights on default trends and exposures.
- Engage clients to negotiate repayment plans and ensure regular payment compliance.
- Escalate exceptions and recommend appropriate recovery actions where necessary.
- Coordinate with internal teams to support portfolio resolution strategies.
- Address client queries professionally and escalate unresolved issues appropriately.
- Advise management on accounts due for expiry or with persistent non-performance.
- Perform other duties as assigned by the Manager.
- Diploma or Degree in Debt Collection, Finance, Accounting, or related field.
- Minimum 3 years' experience in collections, preferably in microfinance or credit institutions.
- Solid understanding of legal frameworks and recovery processes in the financial sector.
- Proficiency in Microsoft Office; knowledge of ERP systems like Smart-Collect is an added advantage.
- High level of integrity and professionalism.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to work independently, meet deadlines, and manage targets.
- Strong analytical and decision-making capabilities.
- Customer-focused with a keen sense of accountability.
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