Travel Specialist - Nairobi

• Care of the People
• Care of the Land
• Care of the Wildlife

• Maintain constant and consistent communication with:

• Colleagues
• Travel agents
• Tour operators
• Guests
• Suppliers

• Creatively design and plan bespoke FIT leisure itineraries across East Africa for international guests and travel partners.
• Proactively sell company products and services while ensuring the best possible travel experience for each guest.
• Respond promptly to enquiries and work towards converting them into confirmed bookings.

• Manage the full reservations process, including:

• Initial enquiry
• Quotation
• Final confirmation
• Invoicing
• Preparation of travel documentation
• Coordinate bookings with:

• Lodges
• Camps
• Airlines
• Guides
• Ground handling teams
• Ensure seamless service delivery.
• Monitor bookings from enquiry stage through to completion of travel.

• Prepare accurate:

• Quotations
• Itineraries
• Invoices
• Travel documents
• Ensure all guest preferences, special requests, and logistical requirements are captured and communicated effectively.
• Maintain high levels of attention to detail to ensure exceptional guest satisfaction.

• Ensure all turnaround times are adhered to according to company Standard Operating Procedures.
• Deliver prompt, professional, and reliable service at all times.
• Provide operational support and backup for colleagues when they are away from the office.
• Participate in weekend and public holiday duty on a rotational basis.

• Continuously expand destination and product knowledge through:

• Training sessions
• Workshops
• Educational opportunities
• Stay up to date with:

• New safari products
• Lodges
• Experiences
• Destination developments within East Africa.

• Minimum 3 – 5 years experience in:

• Luxury safari reservations
• Tour consulting

• Diploma, Higher Diploma or Degree in:

• Tourism Management
• Related fields

• Strong knowledge of East African safari destinations and logistics.
• Knowledge of South and Southern Africa is an added advantage.

• Excellent written and verbal communication skills in Spanish.

• Proficiency in:

• Reservation systems
• Microsoft Office
• In-depth knowledge of Tourplan or a similar booking system.
• Working knowledge of WETU or other related systems.

KL Recruitment