Sales Manager Service & Modernization Business at KONE Corporation

Kone

  • Kenya
  • Permanent
  • Full-time
  • 2 months ago
We are one of the global leaders in the lift and escalator industry. Founded in 1910, we have been committed to understanding the needs of our customers for over a century. We provide innovative and eco-efficient solutions for lifts, escalators and automatic building doors. Our objective is to offer the best People Flow® experience by developing and de…Sales Manager Service & Modernization BusinessWhat will you do?
  • Strengthen KONE's market position and customer base.
  • Engage proactively with customers, promoting lifecycle value solutions.
  • Enhance customer relationships, loyalty, and profitability.
  • Oversee key account plans and assign team members to manage them.
  • Promote KONE's digital solutions to key decision-makers.
  • Develop regional and individual sales plans.
  • Support pricing strategies to improve profitability.
  • Collect market and competitor insights to identify cross-selling opportunities.
  • Lead sales processes, ensuring high-quality CRM data and results in orders and profitability.
  • Set targets, guide the team on customer focus, and approve major tenders/orders.
  • Coach the sales team to apply KONE's solution-selling approach effectively.
  • Manage team performance, develop skills, and ensure a positive onboarding experience.
  • Motivate the team and plan for succession to achieve long-term success.
Qualifications and Experience
  • Bachelor's or master's degree in economics, Engineering, Business, or a related field.
  • 3-5 years of experience in a managerial or leadership role.
  • 3-5 years of technical experience in the elevator/escalator industry (preferred) or in construction, building materials, or related sectors.
  • Proven track record in business-to-business (B2B) sales.
  • Demonstrated experience in sales or sales management.
  • Strong background in people leadership and team management.
  • Sales Expertise: In-depth understanding of the sales cycle, customer purchasing behaviors, negotiation techniques, sales reporting, and funnel management.
  • Business Acumen: Proficient in business planning, budgeting, and performance monitoring.
  • Service Orientation: Exhibits a customer-centric mindset focusing on delivering exceptional service.
  • Digital Proficiency: Comfortable with digital tools and enthusiastic about leveraging digital solutions to drive business outcomes.
  • Communication: Strong command of English, both written and verbal.
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