Field Sales Specialist at DHL

• Develop new business for overall sales development of DHL Global Forwarding Sales & Marketing function.
• Achievement oriented.
• Successfully delivering on both target and high customer satisfaction measure.

• Develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
• Respond to customer enquiries/complaints.
• Manages a defined portfolio of potential customers and wins them for a lasting business relationship with DGF.
• Seeks and prospects for BC targets to win new customers generally in the applicable Net Sales amount per annum.
• Plans and manages medium to large – sized Business Customers.
• Builds rapport and trust with customers by being informed about customer's business and the market.
• Recommends solutions based on customer needs by using industry knowledge.
• Is responsible for closing business by connecting a customer's needs to a DHL solution by offering value to the clients supply chain.
• Uses networks within the various Sales channels within DPDHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs.
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations.

• Highlights to Sales Manager on observations of market dynamics for example competitors' behavioral patterns.

• Maintain and support interdepartmental relationships.
• Collaborate with colleagues across the organization to achieve shared goals.

• Develops sales plan/strategy/activities to achieve target budgets.
• Responsible for conducting high quality presentation of the entire range of standardized products to customers.
• Develop target lists of new business and continuously review and update.
• Establish and present customized offers to customers.
• Negotiate with customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.
• Adhere to approved credit limits granted to customers and enforce previously agreed payment terms.

• Prepare and realize planned sales calls.
• Responsible for product targets.
• Responsible for budgeted growth in new and additional business.
• Secure/collect all necessary information to assess credit worthiness of potential customer. Support receivables functions.
• Ensure Customer commitments are clearly communicated to respective operations - clear business set up process.
• Report activities, quotes, sales calls and other information through CRM
• Perform roles and responsibilities in compliance with Company Policies, Procedures and Instructions.

• Outstanding communication and negotiation skills and the ability to focus on outcomes. Proven ability to build and manage relationships.
• Champion for development of successful sales engagement.
• Ensure a sound understanding of, show knowledge of and be strongly conversant in our industry workings.
• A good working knowledge of airfreight, ocean freight, road freight, customs clearing, imports, exports and international trade.
• Relevant experience in sales, business development and logistics.
• Advanced multilingual skills preferred, i.e. English.
• Strong Microsoft Office skills.
• Results oriented
• Minimum 3-5 years within the transport, logistics or freight forwarding industry (or similar service industry).
• Experience in Freight Forwarding and Customs Clearing sales environment with proven record advantageous.
• Relevant business Degree

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