Assistant Claims Officer at APA Life Assurance Company Ltd

APA Life Assurance Company Ltd

  • Kenya
  • Permanent
  • Full-time
  • 1 month ago
Apollo Group (Apollo Investments Limited)was an idea born from the need to harness synergies across the insurance business. Built on commitment, integrity and innovation, it has risen to be one of the leading financial groups in East Africa. Apollo Investments Limited (AIL) includes APA Insurance (Kenya and Uganda). It underwrites General Insurance risks …Assistant Claims OfficerKEY PRIMARY RESPONSIBILITIES
  • Processing and paying of all non-risk Individual Life claims as and when they are due. Both New and Old Book. (Full and Partial Maturities, loans, cancellations, refunds, surrenders)
  • Maintain and reconcile records of payments made to clients in liaison with the finance function. Both New and Old Book
  • Addressing enquiries and giving feedback to clients within the timelines as stipulated in the Service Charter and/or SLAs signed with respective clients through all means available.
  • Maintaining constant engagement and follow up with clients on pending payments to ensure that they are paid.
  • Proactively work with team members to effect stop orders on matured, cancelled and surrendered policies.
  • Prepare weekly and monthly reports on payments made, pending payments and claims activity
  • Proactively maintain claims data to identify trends, gaps, risks and opportunities and share them with the team; use the insights to build innovative ways to improve APA Life claims experience.
  • Identify opportunities and make recommendations to management to improve claims operational processes and practices.
  • Any other duties/tasks as assigned by the company from time to time
ACADEMIC QUALIFICATIONS
  • Bachelor's degree in Business related field / Insurance or an equivalent.
JOB SKILLS AND REQUIREMENTS
  • Accounting skills
  • Excellent interpersonal and communication skills
  • A strong team player
  • Strong in reviews, analysis and reporting
  • Customer focused with strong attention to detail
  • Demonstrated ability to take initiatives and be resourceful
  • Strong administrative and organisational skills
  • Demonstrated time management skills and ability to manage multiple priorities within set TATs
  • Tech savvy - able to find new and exciting ways to use technology to improve service delivery
PROFESSIONAL QUALIFICATIONS
  • Attained or progress in relevant qualification CPA/ACII/AIIK/LOMA is an added advantage
EXPERIENCE
  • 1-year relevant experience
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