Key Account Manager at Accor
- Kenya
- Permanent
- Full-time
- Develop and maintain strong, long-lasting client relationships
- Create and implement strategic account plans to maximize revenue growth
- Identify new business opportunities within existing accounts
- Negotiate contracts and close agreements to maximize profits
- Collaborate with cross-functional teams to ensure client satisfaction and retention
- Conduct regular client meetings to understand their needs and present solutions
- Monitor and report on account performance, sales forecasts, and key metrics
- Stay informed about market trends, competition, and industry developments
- Resolve any client issues or concerns promptly and professionally
- Bachelor’s degree in Business, Marketing, or related field
- 5+ years of experience in account management or sales, preferably in a similar industry
- Proven track record of meeting or exceeding sales targets
- Strong skills in relationship building, negotiation, and strategic planning
- Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite
- Excellent communication and presentation skills
- Ability to analyze data and create insightful reports
- Experience in managing high-value client relationships
- Industry knowledge relevant to our products or services
- Understanding of the Kenyan and East African market
- Fluency in English and Swahili
- Sales or account management certifications (preferred)
- Willingness to travel as required for client meetings
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