Operations Manager Job Brites Management

• Serve as a strategic advisor to the Managing Director, aligning operational plans with companywide transformation goals.
• Lead implementation of cross-functional projects under the Strategic Execution &
• Transformation SOP, ensuring milestones, timelines, and deliverables are tracked across all business units.
• Establish formal escalation paths for stalled actions and unresolved cross-departmental issues.
• Submit weekly and monthly operational summary reports to the MD and provide inputs into board-level strategic updates.

• Chair the Weekly Operations Review (WOR) meetings, ensuring 100% HOD participation and real-time tracker updates as per the Operations Review SOP.
• Implement a matrix accountability framework across Factory, Depot, Transport, and
• Commercial teams, with clear KPIs and escalation mechanisms.
• Assign clear ownership of dashboard reports by department and ensure monthly sign-offs on operations metrics.

• Oversee daily and weekly production planning in line with the Production SOP, coordinating shift schedules, material readiness, and preventive maintenance.
• Align production targets with delivery timelines and customer priorities.
• Define a structured escalation protocol for urgent customer-priority orders and production line downtime decisions in collaboration with the Factory Manager.

• Ensure 100% adherence to KEBS and ISO quality standards, executing quality protocols and non-conformance reporting as outlined in the Production SOP.
• Enforce all health and safety protocols in accordance with the SHE SOP and the company's Occupational Safety policy.
• Oversee compliance with all statutory regulations (KEBS, OSHA, NEMA, KRA) and internal legal frameworks.
• Coordinate quarterly SHE audits, maintain PPE compliance logs, and supervise biannual emergency drills.

• Collaborate with Finance to develop and manage operational budgets, monitor variance within ±5%, and escalate deviations as per the Budgeting & Cost Control SOP.
• Review monthly cost centre performance reports with Finance to guide corrective actions.
• Approve expenditure within pre-defined thresholds, escalating capital or exceptional costs as per company policy.

• Lead monthly performance check-ins and quarterly appraisals in line with the HR Manual and the Commission & KPI SOP.
• Implement coaching, PIP, and reward/reprimand processes anchored to appraisal outcomes.
• PIP cycles shall run for 30-60 days, with HR guidance and documentation per the Disciplinary SOP.
• Collaborate with HR to develop a leadership pipeline, succession matrix, and cross-functional training plans.

• Ensure full adoption and real-time data entry into ERP and CRM platforms, with automated dashboards for operations, dispatch, and production.
• Drive reporting, fuel tracking, and customer delivery analytics as per the ERP/CRM Utilization SOP.
• Coordinate with ICT for quarterly access review, audit trail monitoring, and system security compliance.
• Dispatch, Routing & Delivery Oversight
• Oversee routing plans, fuel calculations, and delivery sequencing in line with the Routing SOP and Dispatch SOP.
• Ensure 100% compliance with OTIF standards, load verification, and sealing protocols
• monitored via Loss Control systems.
• Escalate failed dispatches, delays, and rerouting issues through the proper chain of command.
• Participate in weekly forecast reviews with Commercial and ensure no overdue orders exceed 7 working days.
• Loss Control, Fraud Prevention & Risk Management
• Monitor execution of Loss Control SOPs across fuel, tracking, dispatch, and stock movements.
• Review CCTV, GPS, fuel sensor logs, and route adherence weekly with the Loss Control Unit.
• Ensure all loss or fraud incidents are reported within 48 hours and investigations closed within 7 working days.

• Enforce environmental reporting and compliance with internal and NEMA standards as guided by the Environmental Compliance SOP.
• Track power usage, machine emissions, and waste management KPIs in collaboration with the HSSE and Maintenance teams.
• Support implementation of sustainable practices in production and logistics.

• Lead operational response under the Crisis Management Policy, ensuring all incidents are assessed, escalated, and closed with documented resolutions.
• Maintain up-to-date risk registers, SOP backups, and continuity plans across key operational areas.
• Participate in quarterly simulations and staff briefings on crisis readiness.
• Apply the ADR framework to manage formal disputes with closure targeted within 14 working days.

• Master's in Operations Management, Engineering, or Business Administration
• Minimum 10 years' experience in operations within manufacturing or logistics roles
• Proven leadership in managing cross-functional teams
• Proficiency in ERP/CRM systems, data analytics, and project management
• Excellent leadership, strategic thinking, and compliance awareness
• Six Sigma/Kaizen/DMAIC certified, Lean Management (added advantage)
• Strong analytical, communication, and change management skills

Corporate Staffing