Retail Supervisor / Team Leader Job Grounded

Kenya
Permanent
Full-time

1 day ago

We are looking for a hands-on, results-driven Retail Supervisor / Team Leader to drive Tier 1 modern trade sales and ensure Grounded products are winning in-store. You'll manage our team of merchandizers, secure the best shelf placement, execute promotions, and unblock operational issues - making sure our brand stands out and sells through. You'll also be the key link between sales, marketing, and operations to keep modern trade partners happy and growing.What You'll DoSales & Account Management

Oversee Tier 1 modern trade accounts - like Carrefour, Chandarana, Naivas, QuickMart, etc., ensuring listings are maintained and new opportunities are secured.
Work with buyers and store managers to secure premium shelf placement, secondary displays, and promotional space.
Plan and execute in-store promotions, launches, and seasonal campaigns in collaboration with the marketing team.
Track and report on sales performance by generating and sharing comprehensive reports on team objectives, deadlines, and performance, while providing actionable insights to improve sell-through.

Team Leadership & Merchandizing

Lead, coach, and manage a team of merchandizers to ensure perfect execution in-store.
Conduct regular store visits to check planogram compliance, stock levels, and display standards.
Train merchandizers on product knowledge, customer engagement, and Grounded SOPs.
Manage team schedules, performance reviews, and continuous improvement plans.

Operational Excellence

Act as the first point of contact to resolve any stock, invoicing, or delivery issues with modern trade partners.
Coordinate with logistics and production teams to ensure timely and accurate deliveries.
Ensure merchandising tools, POS materials, and promotional items are available and deployed effectively.
Monitor competitor activity, pricing, and promotional strategies; report and recommend counteractions.

What You'll Need

3-5 years in FMCG retail sales, with strong exposure to Tier 1 modern trade.
Proven experience managing merchandizing teams.
Strong negotiation and relationship-building skills with buyers and store managers.
Excellent organizational and problem-solving skills; ability to unblock issues quickly.
Data-driven mindset - comfortable working with sales reports and KPIs.
A valid driver's license and being okay with traveling between locations.

What Success Looks Like

Grounded products have premium shelf visibility and are always in stock.
Merchandizing standards are consistently high across all Tier 1 accounts.
Promotions are executed on time, in full, and deliver measurable sales uplift.
Issues are solved before they escalate, keeping accounts and teams running smoothly.
Sales targets for modern trade channels are met or exceeded.

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