Account Executive - Retention Job Minet

  • Kenya
  • Permanent
  • Full-time
  • 11 hours ago
  • Apply easily
Account Executive - Retention Job MinetCandidates Experience With Us + Latest UpdatesPosted on April 10, 2026Posted on April 8, 2026Posted on March 24, 2026Posted on March 9, 2026Posted on February 4, 2026Personalized Support for Your SuccessUpcoming Trainings & EventsPosted on March 26, 2026Posted on March 24, 2026Account Executive - Retention Job MinetSales Jobs. Minet Kenya JobsPurpose for the JobTo retain the Retail & SME portfolio by delivering seamless, high-quality service aligned with the division's strategy. Drive organic growth across all Retail Insurance lines including Motor, Medical, Life, Pensions, SME, General Insurance, and Home Insurance by leveraging available digital solutions and other distribution channels, in line with the Retail & SME budget.Duties and Responsiblities
  • Provide clients with the highest standard of service, handling all queries promptly and professionally.
  • Maintain regular engagement with clients and develop a strong understanding of their businesses.
  • Initiate client engagement for policy renewals at least 60 days prior to the renewal date.
  • Maintain an aggregate retention rate of at least 95% within the SME book.
  • Drive organic growth of existing business by at least 40%.
  • Ensure that 75% of renewals are processed through digital platforms.
  • Conduct member education sessions for clients upon policy renewal.
  • Ensure a seamless customer journey throughout the digital renewal process.
  • Ensure retention business meets KYC documentation requirements.
  • Ensure retention business complies with cash-and-carry policies and credit authorization guidelines.
  • Identify and pursue new partnership opportunities within the Retail & SME division.
  • Maintain strong working relationships with insurers.
  • Identify opportunities within the existing client base to promote Retail & SME products through digital sales solutions, in line with divisional targets.
  • Submit weekly retention reports and sales pipeline updates to the Head of Retention.
  • Perform other duties as assigned, including supporting other functional areas as needed to manage workload and cover absences.
Key Result Areas
  • At least 95% aggregate retention of the existing business for Retail & SME.
  • 40% of new business production from existing business and clients.
Key Competencies
  • Communication & problem - solving skills - Speaks clearly and persuasively.
  • Systematic Reasoning - Recognises and clarifies problems.
  • Product Knowledge - Fair knowledge and understanding of general insurance products.
  • Quality - Demonstrates accuracy and thoroughness.
  • Customer Service - Responds promptly to customer needs.
  • Teamwork - Able to work in a team set up to achieve team commitments.
  • Integrity - Maintains an honest and professional approach in all dealings.
Knowledge And Skills Required
  • Minimum of 3 years' experience. Prior experience within an insurance brokerage firm handling SME book will be an added advantage.
  • At least 3 years' experience in retention and business development.
  • Healthy knowledge of IT solutions and systems applications.
Professional and Academic Qualifications
  • A business-related degree from a recognized university.
  • Diploma in insurance (AIIK or ACII).
How to Apply🚨 Before You Apply for This JobThis job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews - not because they lack experience, but because their CV doesn't clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose and our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.
.Related Posts , ,Career Lessons + ExperiencesPosted on April 15, 2026Posted on April 15, 2026Posted on April 8, 2026Labour Laws - Know Your RightsPosted on April 8, 2026Posted on March 30, 2026Posted on March 30, 2026Posted on March 24, 2026Posted on March 15, 2026Employer TestimonialsA.I CV Not Getting You Interviews?Professional CV Review + 3 Months of Free Recruitment SupportMany professionals are using A.I to write their CVs, expecting it to improve their chances of getting interviews - only to discover they are still not getting interviews.Let our recruitment team review your CV, fix what's missing, and help position you for opportunities.

Corporate Staffing