IT & Digital Transformation Officer at Fast Choice

• Oversee daily IT operations across all departments (Business Growth, Operations, Finance, HR and Executive Office).
• Ensure full functionality, uptime and reliability of business systems and digital tools.
• Provide timely resolution of hardware, software, network and system issues within defined SLAs.
• Implement preventive maintenance and proactive system monitoring.
• Establish and enforce structured IT service standards and response procedures.
• Identify and mitigate IT operational risks.
• Conduct a comprehensive IT environment audit within the first 90 days and present a structured IT risk and improvement report to management.
• Develop a 12-24 month IT roadmap aligned to business growth and digital transformation priorities.

• Develop and enforce IT security policies and access control frameworks.
• Manage firewall, antivirus, endpoint protection and threat monitoring systems.
• Conduct regular patch management, system updates and vulnerability mitigation.
• Oversee structured data backup protocols and periodic disaster recovery testing.
• Safeguard company systems against unauthorized access, cyber threats and data breaches.
• Develop, document and test a formal Disaster Recovery Plan (DRP) annually.
• Develop a Business Continuity framework for system outage or cyber-attack scenarios.
• Maintain an IT Risk Register and conduct quarterly risk assessments.
• Conduct annual cybersecurity awareness training for all staff.
• Implement multi-factor authentication (MFA) and structured password management controls.

• Spearhead ERP implementation across all departments, with support of service providers.
• Assist in system configuration, data migration, validation and user readiness.
• Provide first-line technical support and training during rollout and stabilization phases.
• Monitor ERP performance and escalate structural system risks.
• Ensure proper segregation of duties and access control within ERP and financial systems.
• Spearhead post-implementation system optimization,training and continuous improvement initiatives.

• Spearhead infrastructure upgrades and technology enhancement initiatives.
• Evaluate and integrate new digital tools aligned with business strategy.
• Lead automation initiatives to reduce manual processes and improve turnaround time.
• Ensure compatibility and seamless integration between ERP and other business systems.
• Support digital reporting dashboards for improved management visibility.

• Maintain a comprehensive IT asset register (hardware and software).
• Track licensing compliance and renewal schedules.
• Develop and document IT policies, SOPs and operational guidelines.
• Prepare periodic IT performance, risk and governance reports for management.
• Ensure alignment of IT controls with internal audit and compliance standards.
• Conduct quarterly user access rights audits across all systems.
• Enforce immediate system access revocation upon employee exit in coordination with HR.
• Monitor IT budget utilization and recommend cost optimization measures.

• Coordinate management of LAN/WAN/Wi-Fi infrastructure to ensure secure and uninterrupted connectivity.
• Monitor server performance, storage utilization and overall system health.
• Coordinate implementation of access controls, user permissions and infrastructure security safeguards.
• Support high availability, scalability and performance optimization of IT systems.
• Coordinate management and maintenance of all company hardware (desktops, laptops, printers, routers, switches, CCTV).

• Liaise with ISPs, IT vendors and external service providers.
• Monitor vendor performance against SLAs.
• Negotiate service contracts, manage renewals or changes.
• Oversee outsourced IT projects to ensure delivery aligned with business objectives.
• Evaluate vendor risk exposure and service continuity capability.

• ≥ 99% system uptime rate
• Zero major data loss incidents
• Zero critical security breaches
• IT incident resolution within defined SLA timelines
• Successful ERP rollout and stabilization
• 100% IT asset register accuracy
• 100% license compliance
• Quarterly disaster recovery testing completed
• Timely submission of IT governance and risk reports
• Measurable reduction in manual processes through automation

• Bachelor's Degree in Information Technology.
• 5 -10 years' experience in IT systems administration or infrastructure management.
• Proven experience supporting ERP systems implementation (preferred).
• Strong knowledge of server management, networking, cybersecurity and system integration.
• Ability to operate independently within a structured business environment.
• Strong analytical, documentation, risk management and reporting capability.
• Professional certifications (e.g., Microsoft, Cisco, CompTIA, ITIL) will be an added advantage.

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