Quality Assurance Officer at Royal Mabati Factory

Royal Mabati Factory View all jobs

  • Kenya
  • Permanent
  • Full-time
  • 16 days ago
For many years, Royal Mabati® has supported many clients succeed through our varied solutions and products. We are a multinational company that primarily deals with roofing materials, starting out with a factory in Nairobi since our inception in 2005. Today, we're one of the leading manufacturers of roofing products with over 10 distribution centers acr…Quality Assurance OfficerTo ensure the calls being made to our customers adhere to the set standards through following of scripts provided. Also, tracking all open quotations and closing them. Also it’s the responsibility of this role to give the business market feedback captured during call listening and during customer interactions while closing the quotations.Key Skills And Qualifications:
  • Diploma or Degree in any business related field or Customer care
  • 1-3 years in sales
  • Customer – first mindset and ability to provide real-time support • Very analytical
  • Keen attention to details
  • Results-oriented, strategic thinker and proactive problem solver
  • Can work under minimal supervision
  • Strong communication and interpersonal skills
Key Roles:
  • Closing open quotations
  • Analyzing and reporting of findings as per the scripts
  • Process improvement & gap management
  • Any other duty as may be given by your line manager
  • Monitoring and evaluating customer interactions to ensure accuracy, compliance and professionalism
Don't Keep Share!:

Jobs in Kenya