Product Manager at Powwater

Kenya
Permanent
Full-time

1 month ago

Powwater is the foundation for quality of life. Powwater’s mission is to empower the world through sustainable safe drinking water. The transparency that comes with the water testing we do gives consumers the power to choose high quality and affordable water because after all water is lifeProduct ManagerAs a Product Manager at Powwater, you will play a key role in shaping our product offerings to better serve our customers. You will work closely with cross-functional teams, including engineering, sales, and operations, to enhance product features, improve user experience, provide product support, and ensure the highest quality standards.Location: In-person attendance for all Kenyan candidates at our office.ResponsibilitiesProduct Strategy & Development:

Assist in defining and executing the product roadmap in alignment with Powwater’s business goals.
Gather and analyze user feedback, market trends, and data insights to identify opportunities for product improvements.
Support the development of new features and enhancements by collaborating with the engineering teams.
Help document product specifications and ensure smooth execution of new product initiatives.

Product Support & Quality Assurance:

Provide first-line product support, troubleshooting technical issues, and working with the tech team to resolve bugs.
Conduct QA testing for new features, ensuring products meet performance, usability, and reliability standards.
Monitor product performance metrics and proactively flag potential issues for resolution.
Work closely with the customer support team to understand common challenges and improve product usability.

User Experience & Research:

Conduct user research, interviews, and surveys to understand customer pain points and improve product usability.
Work with UI/UX designers to optimize customer journeys and interface designs.
Track and analyze product engagement data to enhance customer experience.

Project Management & Execution:

Assist in managing product development cycles, ensuring timely releases of features and improvements.
Collaborate with the tech team to prioritize and troubleshoot bug fixes for a seamless user experience.
Support in A/B testing and data-driven decision-making to optimize product functionality.

Cross-functional Collaboration:

Partner with sales and customer support teams to gather insights on customer needs and pain points.
Work closely with marketing to ensure proper product positioning and messaging.
Align with operations teams to improve logistics and service delivery efficiency.

Minimum Qualifications

1-3 years of experience in product management, business analysis, product support, or a related field.
Strong analytical and problem-solving skills with a data-driven mindset.
Experience in QA testing and troubleshooting technical issues is a plus.
Understanding of agile development methodologies and product lifecycle management.
Excellent communication and collaboration skills to work with diverse teams.
Passion for impact-driven work and a deep interest in improving water accessibility.

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