Senior Site Engineer at iColo: A Digital Realty Company

• Coordinate and execute equipment or system switching procedures as required, ensuring seamless transitions and minimal disruption to data center operations.
• Contribute to the DC operating energy efficiency and implement assigned optimization measures.
• Provide solutions for site management and adhere to SLAs agreed in customer contracts.
• Ensure site overall appearance and cleanliness, escalating shortfalls when necessary.
• Proactively indicate and report if SLAs are in danger of being breached.
• Ensure all work is carried out within a 'safe system' and approved work processes, complying with best practice standards and legal requirements.
• Lead and manage projects to identify root causes of facility issues, acting as an escalation point for more junior team members.
• Handle technically complex and challenging situations, troubleshooting, and providing solutions for potential critical infrastructure availability.
• Drive adherence to company safety policies, operational efficiency, and core values.
• Ensure compliance with industry standards and legal requirements.
• Perform on-call duties and manage incidents as necessary.
• Document progress, issues, and results, and implement improvement measures.
• Demonstrate advanced proficiency in technical skills pertinent to the role, covering troubleshooting and maintenance tasks.

• Guide junior engineers in maintenance and repairs of DC equipment and building
• Execute maintenance and repairs of building and equipment and document it in a timely manner.
• Manage maintenance and repair operations, including coordination of contractors.
• Supervise contractors and suppliers installing and maintaining critical DC equipment
• Responsible for trouble shooting, assembly, and support the day-to-day scheduling of Maintenance activities.
• Act as a point of escalation for technical troubleshooting of equipment during maintenance and repairs.
• Make decisions with respect to maintenance and repairs tasks withing the set operations guidelines.

• Day to day site monitoring and surveillance of DC building and infrastructure.
• Incident management in close cooperation with the supervisor in charge.
• Support and when mandated responsible for activating and executing Emergency Operating Procedures where necessary.
• Acts as first line of response on alarms and handle or escalate alarms according to guidelines.

• Document progress, issues, and results to support audits and customer inquiries.
• Report and document operational standard deviations, initiating improvement measures.
• Record changes to data center infrastructure per change management procedures, notifying the Facility Manager.
• Document progress, issues, and results of all assigned maintenance tasks.
• Execute and draft MOPs and Change Requests (CR)

• Preparation of work permits for approval by the Facility Manager
• Adhering to four eye policy in all DC Operations
• Preparation of Methods Operations Procedures (MOP) for Operations activities.
• Performing Risk assessment before undertaking any operations and seeking relevant approvals
• Preparation of Change management forms for approval by the Facility Manager.
• Adhere to overall QHSE responsibility matrix

• Execute ad hoc projects as instructed, including but not limited to fire safety initiatives, environmental sustainability, energy efficiency optimization, security enhancement, compliance audits, and technology integration.
• Be an active participant and make observations & suggestions towards the improvement of the data center effectiveness and efficiency.
• Perform any other tasks assigned to them by the Facility Manager or the in-charge

• Bachelor’s degree in Electronics and Electrical Engineering, Mechanical and Mechatronics Engineering or related Engineering field.
• Minimum of 6 years of experience in Operations and maintenance of Electrical and/or Mechanical systems.
• Skilled in troubleshooting and maintenance of fire detection and suppression systems and HVAC systems.
• Skilled in operations and maintenance of UPS, Generators, Access controls and Switch gears
• Excellent problem analysis skills
• Strong troubleshooting skills and RCA capability
• Skilled in customer communication and handling customer requests / complaints
• Skilled in service-oriented software, tasks handling and administration
• Skilled in Microsoft office and Service Management applications (e.g. Excel)

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