API Technical Writer at Equity Bank Kenya

• API Technical Writer leads the creation and maintenance of high-quality API documentation and developer resources. He/she works closely with product managers and developers to ensure our API documentation is clear, accurate, and helpful to external and internal users. The role owner shall maintain a passion for simplifying complex technical concepts for a diverse developer audience.

• Maintain Up-to-Date API Documentation: Continuously review and update API reference documentation, ensuring it reflects the latest functionality, use cases, and versioning.
• Manage and Enhance the API Developer Portal: Administer the developer portal to ensure all technical content, guides, and resources are current. Devise and implement innovative ways to enhance the overall developer experience.
• Customer Communication: Communicate with customers on new releases, deprecation notices, and API migration plans, ensuring a smooth and transparent adoption process.
• Release Notes Management: Prepare and publish detailed release notes for new API versions, feature enhancements, bug fixes, and deprecations.
• Engage in Developer Support Forums: Monitor, respond to, and escalate developer queries across community forums, contributing to a positive developer experience.
• API Product Documentation & Catalog: Create and manage comprehensive API product documentation, including product overviews, architecture diagrams, integration workflows, and catalogs.
• User Guides & Quick References: Write and maintain user-centric guides and quick reference materials to assist developers in adopting and integrating APIs effectively.
• Create Tutorials, FAQs, and Walkthroughs: Develop step-by-step tutorials, code samples, FAQ sections, and walkthroughs tailored to different developer personas.
• Collaborate with Cross-Functional Teams: Work closely with engineering, product, QA, and support teams to gather technical details and ensure documentation accuracy

• Minimum of 3 years hands-on development experience in a software engineering, backend/API development, or technical writing role.
• Proven experience documenting RESTful APIs, SDKs, and developer tools.

• Bachelor’s degree in computer science, Information Technology, Engineering, Technical Communication, or a related field.

• Proficiency in API documentation tools such as Swagger/OpenAPI, Postman, or Redoc.
• Ability to read and understand programming languages such as JavaScript, Python, Java, or similar.

• Excellent written and verbal communication skills.
• Strong attention to detail and a user-focused mindset.
• Ability to manage multiple documentation projects and meet deadlines.
• Preferred Qualifications:
• Exposure to CI/CD processes and API lifecycle management tools.
• Familiarity with agile methodologies and product lifecycle documentation.

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