Soft Collection Team Lead (Boda Overdue) Job Mogo Finance
- Kenya
- Permanent
- Full-time
- Follow and control the execution of contractual liabilities of customers, provide observation of customer payment deadlines, provide debt collection.
- Supervise team activities and processes for delivery of set targets.
- Monitoring and training on usage of call center tools in the department and company's ERP system .
- Identify training needs and prepare training material .
- Portfolio split and share tasks to agents daily.
- Do performance reviews as required by the company.
- Consult customers on possible solutions in debt repayment.
- Process and maintain precise data on customers anytime, so that other employees can access actual information on debtors, debt remnants and statuses.
- Coaching, call listening, and calibration of agents calls .
- Handle customer's queries on call and office visits.
- Submit suggestions on debt collection process improvements .
- Any Other duties Assigned
- Diploma/Degree in Business Administration, Marketing, or related field.
- At least 2 years of relevant experience as Debt Collector/ Customer Support Specialist, or DC Specialist, preferably in a Financial Institution.
- Excellent communication and interpersonal skills.
- Strong analytical & problem-solving skills.
- Ability to adapt quickly and work independently. 6. Fluent in English and Swahili
Corporate Staffing