Sales Support Officer (Device Financing) at Mogo Finance

Kenya
Permanent
Full-time

1 month ago

We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car’s value. With MOGO's efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate.We have more than 6 years' experience providing fin…Sales Support Officer (Device Financing)What you will do:

Manage a team of sales support officers to provide timely and effective assistance to the sales team
Coordinate the onboarding of new dealers, agents and promoters via registration and account creation in the Mogo systems (ERP & Partner Portal)
Act as first line support for the dealers, agents and promoters to triage issues and escalate as required
Ensure accurate documentation and validation of dealer, agent & promoter data
Standardize and document operational procedures for sales support functions.
Provide daily/weekly report on sales support team performance
Train and onboard new sales support staff and field agents on company tools, processes, and service expectations
Execute all other tasks assigned by line manager efficiently

What you will need:

Diploma/Degree in a business course or related field
3+ years' experience in sales support, field operations, or customer onboarding - preferably in a telecom, fintech, or device financing company
Strong team leadership and people management skills
Experience with Mogo ERP and Microsoft Excel/Google Sheets
Excellent organizational and communication skills
Ability to work under pressure and manage multiple tasks in a fast-paced environment
Strong communication and organizational skills
Fluency in English and Swahili

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