Head of IT at BURN

Kenya
Permanent
Full-time

2 months ago

BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstoves.Since 2013, BURN has sold 200,000+ high quality, locally manu…Head of ITThe Head of IT sets the technical vision and owns end-to-end delivery of secure, reliable, and scalable technology services across the organisation's 15-country footprint. The role spans on-prem and cloud infrastructure, enterprise networking, call-centre platforms, and a rapidly evolving cybersecurity landscape.
You will lead a multidisciplinary team, manage critical vendors and MNO integrations, and partner with Product, CX, and Finance to ensure that information technology accelerates business outcomes at optimal cost and risk.
Duties and ResponsibilitiesStrategy & Governance

Define a 3-year IT strategy and annual roadmaps aligned with business OKRs.
Maintain and enforce IT policies, standards, and ISO 27001-aligned controls.
Own IT budget, cost optimisation, and KPI reporting.

Cybersecurity Leadership

Serve as primary security officer for infrastructure and data assets.
Lead continuous threat-modelling, vulnerability management, and SOC operations.
Oversee incident response and BCP/DR testing across all markets.

Cloud & Infrastructure

Architect and operate hybrid setups on AWS/Azure plus regional colos.
Drive IaC, CI/CD, and automated patching; enforce SRE/DevOps best practices.
Ensure high availability (≥ 99.9%) for core platforms, IoT backends, and BI stacks.

Networking

Design and manage MPLS, SD-WAN, VPN, and Wi-Fi across offices, factories, and distributed call centres.
Optimise bandwidth and QoS for voice, video, and data traffic.

Call centre & Telephony systems

Own Ameyo cloud contact centre and all MNO SIP/PRI integrations.
Integrate IVR, dialer, WhatsApp, and CRM for omnichannel CX.
Monitor CTI performance and call-quality analytics; lead roll-outs or centralisation initiatives.

Vendor & Contract Management

Negotiate SLAs with MNOs, ISPs, MSPs, and SaaS providers
Oversee third-party risk assessment and license compliance

People Leadership

Build, coach and retain high high-performing 30-plus person IT organisation
Implement skill matrices, career paths and agile work practices

Compliance & Audit

Ensure adherence to data protection laws (GDPR equivalents) and local telecom regulations
Act as IT Lead during internal/external audits

Skills and Experience

Bachelor's in Computer Science, Information Systems, or related field (Master's a plus).
10+ years in IT, with 5+ years leading multi-country infrastructure and security teams.
Proven delivery of high-availability cloud and on-prem environments at scale (

1 M users/transactions monthly). * Hands-on management of enterprise contact-centre platforms (e.g., Ameyo, Genesys, Five9) and telco integrations.

Deep knowledge of AWS and/or Azure architecture, IaC (Terraform/CloudFormation), Kubernetes, CI/CD.
Enterprise networking (BGP, OSPF, MPLS/SD-WAN, Fortinet/Cisco/Juniper).
Security frameworks (NIST, ISO 27001), SIEM/SOAR, EDR, zero-trust design.
Voice technologies: SIP trunking, WebRTC, QoS, codec optimisation.
Strong proficiency with ITSM/ITIL toolsets and asset/CMDB management.
CISSP
CISM
CCSP
AWS Solutions Architect Pro
Azure AZ-305
CCNP/CCIE
ITIL v4 MP

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