Senior Complaints and Investigations Officer at Kenya National Commission on Human Rights (KNCHR)

• Company:
• Location: Kenya
• State:
• Job type: Full-Time
• Job category:

• Implements complaints processing systems for efficient and effective management of human rights complaints.
• Reviews research and preliminary investigations' reports on alleged human rights violations and assesses if the complaint warrants further investigations.
• Undertakes investigations (including Rapid Response Missions and other investigations) of human rights violations, under the guidance of head of investigations, towards prompt resolution of human rights complaints.
• Reviews the received complaints and refers those outside the mandate of the Commission to appropriate agencies for resolution and promotion of Commission's complaints referral mechanisms.
• Creates public awareness of human rights complaints processing towards enhancing access to Commission's complaints processing service by members of the public.
• Assists in preparation of directorate reports on conducted investigations and the remedial actions taken by the commission towards resolution of the complaints.
• Supports in the preparation of periodic reports and work planning of the directorate.

• Bachelor's degree in law from a recognized university
• Post graduate Diploma in law (from Kenya school of law)
• Advocate of the Kenya High Court
• 3 years of service in a comparable position from a reputable organization
• Communication skills
• Leadership and supervisory skills
• Good understanding of Alternative Dispute Resolution methods
• Analytical skills for complaints handling/processing skills
• Interpersonal skills
• Organizational skills
• Ability to work under pressure
• Ability to lead and manage teams
• Problem solving skills
• Computer literacy
• Meet the requirements of Chapter Six of the Constitution of Kenya

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