Sales & Reservations Assistant at Janta Kenya

Janta Kenya View all jobs

  • Kenya
  • Training
  • Full-time
  • 2 months ago
anta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday business. We have a team of professional HR consultants with extensive experience in all people management issues, and we are therefore well placed to offer advice for private, public and n…Sales & Reservations AssistanKey Responsibilities:
Customer Communication & Sales Support
  • Respond to customer inquiries via email, WhatsApp, and video calls
  • Assist with quotations, follow-ups, and customer problem resolution
  • Maintain professional, timely, and service-oriented communication
  • Support the sales team in converting inquiries into bookings
  • Learn to handle objections and find solutions when customers hesitate
Partner & Relations Coordination
  • Assist in managing relationships with partner accommodations, airlines, and service providers
  • Follow up on availability, pricing, confirmations, and operational details
  • Make outbound calls and coordinate information to ensure smooth execution
  • Learn professional relationship management and follow-through
Administrative & Commercial Support
  • Assist in tracking commission rates, partner agreements, and contracts
  • Support preparation of reports, invoices, and basic reconciliations
  • Maintain structured records for pricing, packages, and partner data
  • Support internal coordination between sales, operations, and finance
Digital Marketing & Growth Support
  • Assist with digital marketing activities such as Google Ads, Meta Ads, SEO/SEM, or influencer coordination (training provided)
  • Support website package updates and campaign tracking
  • Learn performance tracking and reporting for marketing initiatives
Overseas Sales Exposure
  • Support outreach to international travel agents and partners
  • Assist in maintaining communication and relationship follow-ups
  • Learn long-cycle relationship building and patience-driven sales
  • Candidate Profile (Key Selection Criteria)
Requirements
  • Recent graduate (Bachelor's degree completed within the last 1-2 years)
  • 0-1 year work experience (internship or attachment acceptable)
  • Strong written and verbal communication skills
  • Comfortable using email, WhatsApp, basic office tools, and online platforms
  • Willingness to learn, take initiative, and accept feedback Desired
  • Academic Backgrounds Business, Commerce, Economics, tourism, Accounting, Finance, or Management Marketing, Communications, or Hospitality (Other degrees considered if the candidate demonstrates strong aptitude)
Key Personal Attributes
  • High energy and strong work ethic
  • Service-minded and customer-focused
  • Solution-oriented and resilient
  • Not afraid to make calls or follow up persistently
  • Curious, smart, and able to learn quickly
  • Organized and detail-oriented
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