Relationship Officer at Human Capital Outsourcing Limited

• You will be responsible for managing sales and marketing, ensuring a high standard of customer service to ensure optimum productivity.

• Identifying both prospective and existing clients needs then match them with the solutions we provide to grow the business
• New client’s acquisition
• Properly educating the clients on our product terms and conditions
• Ensuring that loans sizes and terms are geared towards the borrower’s present repayment capability.
• Analyzing business activities to identify and avoid funding high risk ones.
• Analyzing seasons with difficulties in loan repayment and taking steps to minimize risk exposure
• Build a good self and company reputation to grow customer loyalty
• Always ensuring you have polished first contacts/impressions with clients.
• Being respectful and diligent when dealing with people
• Being effective in handling customer complains.

• Bachelor’s degree/Diploma in any business-related course
• MUST have a minimum of 2 years of experience in a similar role from a microfinance/ microcredit Industry
• Strong negotiation and communication skills.
• Ability to handle difficult conversations tactfully.
• Knowledge of revolving credit products and financial services regulations.
• Proficiency in data analysis and collection software.
• Commitment to ethical practices and customer service excellence.

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