IT Support Staff at Kilimall

• Troubleshoot and resolve hardware, software, and network issues.
• Provide first-line user support in person, by phone, or remotely.
• Install, configure, and update computer sys- tems and applications.
• Monitor and maintain networks and systems for efficiency.
• Manage support tickets, track resolutions, and maintain records.
• Handle account creation, access rights, and user offboarding.
• Document IT procedures and prepare simple performance reports.

• Bachelor's degree in: Computer Science, IT, Information Science, Business IT,or Computer & Information Technology.
• Proficiency in Windows, macOS, and/or Linux. Skills in installing, configuring, and trouble- shooting software and hardware.
• Basic knowledge of networking (LAN, WAN, Wi-Fi).
• Understanding of cybersecurity practices. Experience with help desk/ticketing systems (e.g., ServiceNow, Zendesk).
• Strong problem-solving, communication, and teamwork skills.

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