Head of Agricultural Machinery & Equipment Business at Inchcape Kenya LTD

• Execute business growth plans to secure sustained market leadership and drive sales, revenue, and profit for the agricultural machinery and equipment division.
• Align internal teams with strategic direction and OEM objectives to meet customer needs.
• Foster a culture of innovation to unlock new business opportunities and maximize market potential.
• Deliver key financial and operational KPIs in line with OEM and Inchcape business plans, including sales volume, TOPU, GPU, parts/service GP, PBT, ROS, and CSI.
• Lead the budgeting process, monitor ongoing performance, identify risks, and take corrective action where needed.
• Drive unit volume growth to optimize OEM bonuses and avoid underperformance penalties.
• Maintain strong cost discipline, control overheads, and reinvest savings into business growth.
• Establish a customer-first culture that promotes loyalty, retention, and competitive differentiation.
• Leverage CRM and marketing tools to identify prospects and convert them through effective campaigns.
• Build a strong pipeline of leads through networking, events, and targeted customer engagement.
• Design and implement digital strategies to enhance visibility and customer experience.
• Achieve or exceed customer satisfaction metrics set by Inchcape and OEMs (e.g., NPS, reputation scores).
• Resolve complex or escalated customer issues effectively, balancing commercial interests and customer loyalty.
• Lead by example, consistently reflecting Inchcape's values and leadership behaviors.
• Communicate business and OEM strategies clearly across all levels of staff.
• Build a high-performance culture focused on accountability, recognition, and results.
• Recruit, retain, and develop top talent, while empowering leaders through coaching and performance management.
• Ensure efficient, cost-effective operations that adhere to OEM and Inchcape process standards.
• Implement and enforce compliance and best practices in sales, aftersales, and operational workflows.
• Promote a culture of quality execution, customer retention, and process consistency.
• Drive a proactive workplace safety culture to ensure an incident-free environment.
• Ensure all staff actively manage risk and adhere to workplace health and safety protocols.
• Enforce travel and security management practices as per Inchcape standards.

• Bachelor's degree (Honors) with a minimum of Second-Class Upper Division.
• Postgraduate qualification or MBA is a desirable advantage.
• Minimum of 15 years' experience in multinational FMCG, Services, Technology/Engineering, or Automotive sectors in general management, marketing, sales, or aftersales.
• At least 5 years of proven experience leading commercial, sales, or operational functions with full P&L accountability.
• Demonstrated success in growing profitable enterprises or business units.
• Experience designing and executing impactful sales, marketing, customer management, and digitization strategies.
• Experience launching new products, identifying market opportunities, and building or repositioning brands.
• Strong ability to influence across diverse cultures and senior leadership teams.
• Confident decision-making and independent execution in fast-paced, undefined environments.
• Strong interpersonal and stakeholder relationship management skills.
• High integrity and transparency, with a commitment to ethical practices and sound corporate governance.

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