
Remote-Mortgage / Real Estate Underwriting Assistant at CDL Human Resource
- Kenya
- Permanent
- Full-time
- We are seeking a brilliant, detail-oriented, and committed Mortgage / Real Estate
- Underwriting Assistant to support our dynamic operations team. This is a contract auditing
- and business-to-business (B2B) support role with significant responsibility in auditing
- contracts and compliance, reverse underwriting, and problem-solving.
- You will primarily interact with buyer's agents (via email and occasional phone calls), ensuring
- they comply with Short Sale Cooperative's strict terms and conditions. You will also audit
- incoming contracts, buyer financial documents, and provide creative solutions for complex short
- sale transactions.
- This is an ideal role for a highly intelligent individual who excels in math, critical thinking, and
- creative problem-solving, and who thrives in a high-tech, mission-driven office environment.
- Audit contracts from buyer's agents to ensure full compliance with terms & conditions
- Pay statements
- Tax returns
- Bank statements
- Conduct reverse underwriting: underwrite the loan to verify a buyer's ability to afford the mortgage with a short sale
- Perform contract auditing and compliance checks accurately and efficiently
- Conduct digital filing, document auditing, and financial analysis (math skills required)
- Maintain detailed, organized records; ensure all paperwork is properly executed and compliant
- Provide exceptional B2B communication and support to buyer's agents; help them understand Short Sale Cooperative's processes and regulations
- Proactively problem-solve complex distressed home ownership scenarios to achieve optimal client outcomes
- Perform administrative duties, including task management, follow-ups, and occasional phone calls to banks
- Work with CRM systems (e.g., Salesforce or similar) and Adobe Acrobat to manage workflows and documents
- Navigate Windows OS confidently and efficiently
- Collaborate with internal teams in a fast-paced, high-performance office environment
- Display maturity, professionalism, and exceptional intelligence in all interactions
- Exercise attention to detail, ensuring all tasks are completed with accuracy and timeliness
- Apply creative problem-solving to unique and evolving challenges
- Communicate clearly and professionally, both written (email-heavy role) and verbal
- Maintain a positive, compassionate demeanor even in high-stakes and sensitive situations
- Technical Skills
- Microsoft Office (Word, Excel, Outlook) and Google Workspace (Docs, Sheets, Gmail, Calendar)
- Familiarity with CRM platforms such as Salesforce or similar
- Proficiency in Adobe Acrobat for document management and auditing
- Basic understanding of AI fundamentals a plus
- Must be able to work on Central and Mountain Time Zones
- Tech-savvy with strong administrative and digital skills
- Education
- Bachelor's degree or diploma in a relevant field preferred (highly intelligent candidates with proven experience strongly encouraged to apply)
- Equivalent of 16 years of formal English education (reading, writing, speaking)
- Minimum 3 years' experience managing document workflows and auditing in an office environment(People who have worked in Banks under mortgages are encouraged to apply)
- Proven track record of contract auditing, underwriting support, accounting, or related field
- Experience working in real estate, mortgage, or financial services a strong plus
- Accounting skills and superior math abilities highly desirable
- Experience auditing pay statements, tax returns, and bank statements preferred
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