Submit CVs – New Recruitment at Royal Mabati Factory

Royal Mabati Factory

  • Kenya
  • Permanent
  • Full-time
  • 4 hours ago
For many years, Royal Mabati® has supported many clients succeed through our varied solutions and products. We are a multinational company that primarily deals with roofing materials, starting out with a factory in Nairobi since our inception in 2005. Today, we're one of the leading manufacturers of roofing products with over 10 distribution centersSupervisor CleanerWe are looking for a diligent Cleaning Supervisor to manage and guide our cleaning team. The role includes ensuring all areas meet high cleanliness standards, organizing work schedules, training new staff, and conducting regular inspections to maintain efficiency and quality.Key Skills & Qualifications:
  • Education: High school diploma or equivalent; cleaning or facilities management certifications preferred.
  • Experience: Proven track record in cleaning or supervisory roles, ideally in commercial/industrial settings.
  • Communication: Strong verbal and written skills for effective team and management interaction.
  • Leadership: Ability to guide, support, and motivate a cleaning team.
  • Accountability: Ownership of facility cleanliness and hygiene standards.
  • Attention to Detail: Ensuring all tasks meet the highest quality standards.
  • Problem-Solving: Quick and effective in addressing operational issues.
  • Time Management: Skilled in organizing schedules and meeting deadlines.
  • Technical Skills: Knowledge of cleaning equipment, supplies, and safe handling practices.
  • Customer Focus: Committed to meeting client and occupant expectations.
  • Flexibility: Adaptable to changing schedules and priorities.
  • Integrity: Upholding ethical standards and confidentiality.
  • Teamwork: Collaborating with staff and departments to meet shared goals.
  • Innovation: Identifying ways to improve cleaning processes and efficiency.
Key Competencies
  • Team Oversight: Manage daily cleaning operations, ensuring timely task completion.
  • Staff Training: Instruct new employees on procedures, safety, and proper equipment use.
  • Scheduling: Plan and maintain efficient cleaning schedules.
  • Quality Checks: Inspect work regularly and correct deficiencies.
  • Inventory Control: Track supplies/equipment and reorder as needed.
  • Regulatory Compliance: Enforce health, safety, and company standards.
  • Client Relations: Handle customer feedback promptly and professionally.
  • Reporting: Keep accurate records of activities, incidents, and inventory.
  • Resolution: Address operational or performance problems quickly.
  • Safety Promotion: Maintain a safe, hazard-free work environment.
Depot ManagerWe are seeking a Depot Manager to oversee and manage the smooth operations of our depot, ensuring efficiency, accuracy, and excellent service delivery.Key Skills & Qualifications:
  • Education: Bachelor’s Degree or Diploma in Logistics, Supply Chain, Operations Management, or related field.
  • At least 5 years of relevant experience in depot/warehouse/logistics management in a busy manufacturing or FMCG environment.
  • Strong knowledge of stock management systems, dispatch operations, and regulatory compliance.
  • Proven leadership and team management skills.
  • Proficiency in MS Office and ERP/CRM systems.
  • Excellent communication, analytical, and problem-solving skills.
Key Competencies
  • Oversee daily depot operations including production planning, warehouse management, logistics, and dispatch.
  • Supervise production schedules to meet customer demands while minimizing downtime.
  • Ensure accurate documentation of stock, dispatch, and delivery processes.
  • Implement strong stock management controls, conduct reconciliations, and prevent losses.
  • Optimize logistics, vehicle usage, fuel consumption, and delivery scheduling.
  • Lead and supervise a multidisciplinary team, ensuring performance and compliance.
  • Enforce adherence to company policies, SOPs, and safety regulations.
  • Prepare operational reports and liaise with finance, sales, procurement, and logistics teams.
Customer Relations AgentRoyal Mabati Factory Ltd is a leading manufacturer and supplier of high-quality roofing solutions and steel construction materials. We are seeking to recruit a Customer Relations Agent to strengthen our customer care team and ensure excellent service delivery across multiple channels.The Customer Relations Agent will be responsible for handling customer inquiries, resolving complaints, and providing accurate information across telephone and digital platforms.Key Skills & Qualifications:
  • Education: Diploma or Degree in Customer Service, Business Administration, Communication, Marketing, or a related field.
  • Professional certification in Customer Service, Call Centre Operations, or CRM is an added advantage.
  • 1-3 years’ experience in a customer service or contact centre environment.
  • Proficiency in CRM systems (e.g., Zendesk, Freshdesk, Zoho Desk) and call management tools.
  • Excellent communication skills in English and Kiswahili.
  • Strong problem-solving, multitasking, and conflict resolution skills.
  • High emotional intelligence, patience, and ability to remain calm under pressure.
Key Competencies
  • Answer inbound customer calls and make outbound follow-up calls.
  • Provide accurate information on orders, payments, deliveries, and company policies.
  • Investigate and resolve customer complaints in coordination with relevant departments.
  • Capture and update customer interactions in the CRM/ERP system.
  • Share recurring customer issues with management for process improvement.
  • Educate customers about promotions, warranties, and after-sales services.
  • Identify upselling and cross-selling opportunities.
  • Comply with call quality standards, escalation procedures, and data protection policies.
  • Prepare daily/weekly customer service reports and feedback summaries.
Business Development OfficerRoyal Mabati Factory Ltd is a leading manufacturer and supplier of high-quality roofing solutions and steel construction materials. We are seeking to recruit a Business Development Officer to drive market growth, strengthen customer relationships, and expand our client base across key markets.The Business Development Officer will be responsible for identifying new business opportunities, managing client relationships, supporting sales initiatives, and implementing strategies to increase revenue.Key Skills & Qualifications:
  • Education: Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
  • At least 2-3 years’ experience in business development, sales, or client relationship management.
  • Strong knowledge of B2B and B2C sales processes.
  • Experience with CRM systems, proposal writing, and tender preparation.
  • Excellent communication, negotiation, and networking skills.
  • Ability to analyze market data and prepare reports.
  • Results-oriented, strategic thinker, and proactive problem-solver.
Key Competencies
  • Conduct market research to identify new customers, markets, and business trends.
  • Generate qualified leads through networking, referrals, and outreach.
  • Prepare and customize sales proposals, quotations, and tender documents.
  • Maintain client relationships and ensure high levels of customer satisfaction.
  • Support sales conversion efforts including presentations, negotiations, and follow-ups.
  • Track competitor activities and provide insights for strategic decisions.
  • Ensure proper documentation of proposals, contracts, and client engagements.
  • Collaborate with Sales, Marketing, Finance, and Customer Service teams.
  • Prepare and submit timely business development reports.
  • Represent the company in exhibitions, events, and networking forums.
Watchtower OfficerRoyal Mabati Factory Ltd is a leading manufacturer and supplier of high-quality roofing solutions and steel construction materials. We are seeking a Watchtower Officer to join our security team and ensure the safety and security of our premises, assets, and personnel.The Watchtower Officer is responsible for vigilant surveillance of assigned areas, detecting and reporting suspicious activities, safeguarding company property, and coordinating with the security team for timely responses.Key Skills & Qualifications:
  • Education: Minimum KCSE certificate or equivalent; Diploma in Security Management or related field is an added advantage.
  • 1-3 years’ experience in a security or surveillance role, preferably in watchtower operations or facility security.
  • Basic knowledge of security operations, emergency procedures, and surveillance techniques.
  • Keen observation, attention to detail, and strong communication skills.
  • Ability to make quick decisions under pressure and remain calm in emergencies.
  • Physical fitness and comfort working in elevated positions.
  • High integrity, alertness, and situational awareness.
Key Competencies
  • Maintain constant surveillance from the watchtower or designated observation points.
  • Monitor entry and exit points for unauthorized access using CCTV, binoculars, and other equipment.
  • Report security breaches, suspicious persons, or unusual incidents promptly to the Security Supervisor.
  • Assist ground security personnel during emergencies and coordinate response actions.
  • Protect company assets within surveillance zones, including parking areas and storage facilities.
  • Adhere to all security protocols, company policies, and safety guidelines.
  • Conduct routine checks on surveillance equipment and submit daily incident reports.
Marketing ManagerRoyal Mabati Factory Ltd is a leading manufacturer and supplier of high-quality roofing solutions and steel construction materials. We are seeking a Watchtower Officer to join our security team and ensure the safety and security of our premises, assets, and personnel.The Watchtower Officer is responsible for vigilant surveillance of assigned areas, detecting and reporting suspicious activities, safeguarding company property, and coordinating with the security team for timely responses.Key Skills & Qualifications:
  • Education: Bachelor’s degree in Marketing, Business, or related field.
  • Proven experience in marketing strategy, brand management, and campaign execution.
  • Strong analytical, project management, and communication skills.
  • Experience with marketing tools, CRM systems, and reporting platforms is an advantage.
  • Ability to lead campaigns, manage teams, and deliver measurable results.
Key Competencies
  • Develop and implement comprehensive marketing strategies aligned with business goals.
  • Plan, execute, and optimize campaigns across social media, email, content, and advertising.
  • Oversee brand management, content creation, and promotional activities.
  • Track, analyze, and report marketing performance metrics.
  • Manage marketing budgets, vendors, and internal teams to ensure effective execution.
  • Identify opportunities for lead generation, customer engagement, and brand growth.
  • Ensure consistency of the Royal Mabati brand across all channels.
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