Customer Success Executive (Energy Sector) Job IRES

  • Runda, Nairobi
  • Permanent
  • Full-time
  • 4 days ago
Indepth Research Institute (IRES) is a global corporate training and professional services firm dedicated to enhancing the productivity, performance, sustainability, and overall success of organizations worldwide. We do this through our five lines of services: Data Analytics, Social and Market Research, Corporate Training and Development, Management and Business Advisory, and Digital Innovation.Job SummaryRole & ResponsibilitiesBusiness Development & Client Acquisition
  • Identify and target potential clients (corporates, government agencies, NGOs) within the energy sector using market research, industry reports, and networking.
  • Develop and execute strategies to generate high-quality leads through cold outreach, referrals, partnerships, and industry events.
  • Conduct in-depth consultations with prospects to understand their business
  • challenges and position the company's services as solutions.
Relationship Management & Stakeholder Engagement
  • Key Account Management: Build and nurture long-term relationships with decision-makers (C-level executives, procurement officers, project managers) in the public and private sectors.
  • Public Sector Engagement: Navigate government procurement processes, tender submissions, and compliance requirements for public sector contracts.
  • NGO & Development Sector Collaboration: Work with NGOs, international organizations, and donor-funded projects to align services with their program objectives.
  • Private Sector Engagement: Master corporate procurement ecosystems including RFP processes, vendor qualification requirements, and multi-tier approval chains (Technical Teams → Procurement → Legal → C-Suite).
Sales Strategy & Proposal Development
  • Tailored Solutions: Customize service offerings to meet sector-specific demands.
  • Proposal & Pitch Development: Prepare compelling proposals, presentations, and bids that highlight value propositions, ROI, and competitive advantages.
Market Intelligence & Competitive Analysis
  • Industry Trends: Stay updated on regulatory changes, funding opportunities, and emerging trends within the assigned sector.
  • Competitor Benchmarking: Analyze competitor offerings and adjust sales strategies to maintain a competitive edge.
Collaboration & Reporting
  • Cross-Functional Coordination: Work with marketing, product, and delivery teams to ensure seamless client onboarding and service execution.
  • Sales Performance Tracking: Maintain accurate records in CRM systems, provide regular sales forecasts, and report on KPIs (conversion rates, revenue growth, pipeline health).
Required Skills & Competencies
  • Engineering (Electrical/Mechanical), Energy Management, Environmental Science
Key Certifications:
  • PMP (Energy Projects), Certified Energy Manager (CEM), LEED
Additional Qualifications
  • CRM
  • Experience in B2B/B2G Sales: Prior success selling consulting, professional services to large organizations.
  • Certifications: Relevant industry certifications
  • Sector Expertise: Deep understanding of the sector's dynamics, pain points,and decision-making processes.
  • Persuasive Communication: Ability to articulate complex service offerings clearly to technical and non-technical stakeholders.
  • Strategic Selling: Consultative sales approach with a focus on long-term client value.
  • Private, Government & NGO Procurement Procedures Knowledge: Familiarity with public tenders, grant funding, and donor agency procurement rules (for the energy sector).
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