
Customer Success Executive (Energy Sector) at Indepth Research Services (IRES)
- Nairobi
- Permanent
- Full-time
- Identify and target potential clients (corporates, government agencies, NGOs) within the energy sector using market research, industry reports, and networking.
- Develop and execute strategies to generate high-quality leads through cold outreach, referrals, partnerships, and industry events.
- Conduct in-depth consultations with prospects to understand their business challenges and position the company’s services as solutions.
- Key Account Management: Build and nurture long-term relationships with decision-makers (C-level executives, procurement officers, project managers) in the public and private sectors.
- Public Sector Engagement: Navigate government procurement processes, tender submissions, and compliance requirements for public sector contracts.
- NGO & Development Sector Collaboration: Work with NGOs, international organizations, and donor-funded projects to align services with their program objectives.
- Private Sector Engagement: Master corporate procurement ecosystems including RFP processes, vendor qualification requirements, and multi-tier approval chains (Technical Teams → Procurement → Legal → C-Suite).
- Tailored Solutions: Customize service offerings to meet sector-specific demands.
- Proposal & Pitch Development: Prepare compelling proposals, presentations, and bids that highlight value propositions, ROI, and competitive advantages.
- Industry Trends: Stay updated on regulatory changes, funding opportunities, and emerging trends within the assigned sector.
- Competitor Benchmarking: Analyze competitor offerings and adjust sales strategies to maintain a competitive edge.
- Cross-Functional Coordination: Work with marketing, product, and delivery teams to ensure seamless client onboarding and service execution.
- Sales Performance Tracking: Maintain accurate records in CRM systems, provide regular sales forecasts, and report on KPIs (conversion rates, revenue growth, pipeline health).
- Engineering (Electrical/Mechanical), Energy Management, Environmental Science
- PMP (Energy Projects), Certified Energy Manager (CEM), LEED
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