Our client, a fast-growing microfinance institution with a nationwide footprint, is seeking to recruit a strategic and dynamic to lead and coordinate branch operations in the Mt. Kenya and Eastern regions.This role is integral in driving business development, leading sales teams, and achieving regional sales targets in the Eastern Region. The successful candidate will be responsible for managing credit operations, leading loan officers and branch staff, maintaining portfolio quality, and ensuring high customer satisfaction at the branch level.Key Responsibilities:
Oversee all branch operations, including credit evaluations, preliminary loan approvals, administrative tasks, and client relationship management.
Lead and guide branch staff (Office Admins, Loan Officers, and Supervisors) on sales targets, performance improvement, and customer engagement while coordinating recruitment, onboarding, and staff development with HR.
Analyze client applications and coordinate branch credit committee meetings, ensuring timely and compliant loan approvals in line with company policy.
Monitor portfolio performance, manage delinquent accounts (PAR), and take proactive measures to reduce default risk and maintain portfolio health.
Identify new loan market opportunities and lead outreach and marketing strategies to attract, retain, and expand the client base.
Track and share performance reports, enforce compliance with internal controls, and champion ethical lending practices across all branch activities.
Requirements:
Bachelor's degree in a business-related field from a recognized institution.
Professional certifications such as Certified Specialist in Credit Analysis - Level 1 or Certified Management Professional are an added advantage.
At least 5 years of relevant experience in SME lending, microfinance, or a related credit role, with proven team leadership.
Strong analytical, financial evaluation, and credit decision-making skills.
Proficiency in loan management systems and financial reporting tools.
Excellent interpersonal, leadership, and customer service skills.
Strong understanding of the lending landscape and regulatory requirements in Kenya.
Please click on the tab below to apply:Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.Summit Recruitment and search Africa upholds a steadfast commitment to sustainability, inclusivity, and equality as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.*** Summit Recruitment & Search, as a policy, does not charge any fee as a pre-employment or post-employment requirement***
