Branch Manager at Incredo Finance

Kenya
Permanent
Full-time

2 months ago

Incredo is a non-deposit taking microfinance institution registered as a private limited company incorporated in 2014 with its Head Office located in Thika Town. Since its inception, Incredo has grown to become one of the fastest-growing MFI, addressing the gaps that exist in the provision of affordable and accessible financial solutions to its target market…Branch ManagerThe role is responsible for the achievement of business targets and effective management of branch operations within regulatory framework and the company policies and risk guidelines.Key Responsibilities / Duties / TasksManagement Roles and Responsibilities

Ensure the branch meets its goals and objectives in a timely manner.
Ensure compliance on the standard operational procedures SOP, as defined on policy and BPI.
Ensure efficient management of resources at the branch level for maximum output.
Prepare various performance reports to facilitate decision-making
Develop branch work plan and budgets for approval.
Participate in recruitment and deployment of staff at the branch level
Oversee the execution of branch work plan and budgets

Business Growth & Marketing

Drive branch sales targets, portfolio growth, and client retention.
Conduct market analysis and develop strategies for new client acquisition.
Build partnerships with local businesses, community leaders, and other stakeholders.
Promote the company's products and services within the local area.

Credit Management

Oversee loan application, approval, and disbursement processes in line with credit policy.
Monitor loan portfolio quality, ensure timely collections, and reduce PAR (Portfolio at Risk).
Provide support in recovery of delinquent accounts and manage arrears.

Team Leadership & Staff Development

Lead, train, and supervise the branch team including Credit Relationship Officers, Team Leaders and support staff.
Set performance targets and carry out regular staff performance evaluations.
Mentor and motivate staff to uphold high levels of integrity and productivity.
Conduct regular meetings and provide coaching for continuous improvement.

Customer Service & Relationship Management

Ensure a high standard of customer service is maintained.
Resolve customer queries and complaints in a timely and professional manner.
Build long-term relationships with key clients.
Develop and ensure implementation of effective brand management mechanisms that ensure responsiveness to customer excellent experience.
Monitor market share, conduct regular competitor analysis and drive goal setting for niche identification and market growth;
Co-ordinate development of marketing strategies and promotional activities in the identified market segment;
Ensure effective product launch and branding initiatives;
Facilitate regular updates of information on Marketing, PR and CSR on the website;
Monitor customer satisfaction indices and facilitate resolution of customer complaints;
Implement programs to improve and maintain the customer awareness culture amongst staff;

Operational Roles and Responsibilities

Coordinate the development of policies and strategies for marketing, product development and business development.
Coordinating procedures of identifying gaps in product service develop strategies to bridge the product gaps;
Design and co-ordinate implementation of standards on customer complaints resolution
Prepare and submit daily, weekly, and monthly operational reports to head office.
Monitor and manage branch risk indicators and implement mitigation measures.
Ensure KYC, AML, and data protection compliance

Job Competencies (Knowledge, Experience and Attributes / Skills).Academic Qualifications

Bachelor's degree in Business related field
Professional Qualifications / Membership to professional bodies
Previous relevant work experience required.
A minimum of 7 years of experience

Don't Keep Share!:

Jobs in Kenya

Apply Now