Call Captioners at CDL Human Resource

• We are hiring Call Captioners to join a mission-driven team helping make phone conversations accessible to people with hearing impairment. You will assist individuals with hearing loss by providing real-time captioning support for telephone conversations.
• This role combines elements of customer service, communication assistance, and accessibility support. Your primary responsibility is to ensure accurate and timely captioning while maintaining a high standard of professionalism, integrity, and confidentiality.

• Caption live phone conversations in real-time using smart software
• Ensure speed, accuracy, and clear grammar at all times
• Adapt to different speaking styles, accents, and call types
• Ensure flow of the conversation including all nuances
• Keep all data 100% confidential
• Contribute to a critical communication service for vulnerable communities

• Typing speed of at least 40-60 WPM with 90%+ accuracy
• Excellent English and grammar (minimum C1)
• Strong computer navigation and digital literacy
• Great focus, listening and comprehension skills
• Previous experience in transcription, captioning, or customer support is an added advantage

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