Parts Sales Representative at Inchcape Kenya LTD
- Kenya
- Permanent
- Full-time
- Builds productive working relationships with fellow employees through clear communications.
- Assists Service Technicians in determining parts requirements.
- Maintains positive working relationships with vendors and staff.
- Informs customers when special order parts have arrived.
- Provides Technician with necessary parts with minimal wait time; uses parts pre-picking when applicable (e.g., when customer is coming in for recall part or scheduled service interval).
- Applies retailing techniques to sell and display parts and accessories.
- Coordinates with Service Department, Sales Department, Body Shop, and others to ensure that parts requests are met.
- Identifies and supports opportunities for methods/process improvement in the Parts Department.
- Uses parts resources (catalogues) to acquire information on parts and accessories inventory.
- Maintains tight control over parts inventory to increase efficiency and eliminate customer delays.
- Maintain high level of inventory visibility by having no sock variances.
- Makes full use of inventory allowances to keep idle and obsolete inventory to a minimum- Use this one -Inventory optimization, keep 80% order first fill rate at 80% with high inventory accuracy with minimal stock outs.
- Manage stock aging and align stock holding as per Inchcape policy. Aging categorization starts at 3years.
- Maintains a proper filing system for all paperwork corresponding to repair orders, special orders, back orders, etc.
- Receiving and answering customer enquiries on parts and making follow up for sale.
- Keep up to date with New Holland and competitor products and rates.
- Placing special orders and making follow up for sale.
- Upselling parts whenever serving customers.
- Actively participating in promotions that the company may organize.
- Evaluate parts accounts , prospects and ensure customer loyalty.
- Execute sales growth strategies monthly and quarterly for parts sales.
- Mapping of regions according to their parts purchasing capabilities and preparation of a detailed visit plan.
- Updating the parts Manager on lost orders.
- Any other assignment given by Head of Department
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