Restaurant Manager at Accor

• Oversee the daily operation of the restaurant, including breakfast, lunch, and dinner service.
• Ensure smooth coordination between the kitchen and front-of-house teams.
• Monitor food and beverage quality and presentation standards.

• Ensure a high level of customer satisfaction by anticipating guest needs and resolving issues promptly.
• Handle guest complaints professionally and efficiently.
• Regularly engage with guests to gather feedback and build rapport.

• Lead, motivate, and supervise a team of servers, hosts, and support staff.
• Conduct regular team meetings and briefings.
• Identify training needs and assist in staff development and performance evaluations.

• Assist in preparing and managing the restaurant's budget.
• Monitor sales, costs, and profitability.
• Implement upselling strategies to maximize revenue.
• Control inventory, minimize wastage, and monitor stock levels.

• Ensure compliance with health and safety, food hygiene, and licensing regulations.
• Maintain cleanliness and presentation of the restaurant at all times.
• Uphold brand standards and service protocols.

• Maintain staffing schedules and attendance records.
• Ensure accurate POS and billing procedures.
• Submit reports on sales, labor, and operational issues as required.

• Diploma or Degree in Hospitality Management or related field.
• Minimum 3 years of experience in a supervisory role in a restaurant or hotel F&B outlet.
• Strong leadership, interpersonal, and problem-solving skills.
• Excellent communication and guest service skills.
• Proficient in restaurant management systems and MS Office.
• Knowledge of food safety and hygiene practices.
• Ability to work flexible hours, including weekends and holiday

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