Application Admin – PI NGO Job Boma Projects

• Proactively seek out and identify needed system changes.
• Proactively gather feedback from users.
• Manage system changes without interruption to the user.
• Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
• Plan and undertake modifications of the system to increase benefits and usability.
• Manage all processes that impact / relate to Salesforce.

• Manage new releases of SF and efficiently roll out new features
• Read the release notes for any third-party application or plug-in connected to Salesforce.com. Typically, changes and upgrade cycles will be harmless, but occasionally several configuration and operational changes will be required because of external changes.
• Create and maintain fields, views, reports, dashboards, campaigns and other Salesforce objects and functions.
• Create custom objects when necessary.
• Handle on-going customization/ alteration of Salesforce.
• Maintain, enhance, and create workflows, functions and configurations within the Salesforce environment.
• Create new reporting capabilities and respond to ad hoc reporting requests as needed.
• Provide support functions as needed.

• Undertake recommended periodic application maintenance procedures to ensure that the system is operating as required
• Undertake periodic maintenance of any third party integration and capacity of various tables ensuring that Salesforce operates optimally for BOMA.
• Provide subject matter expertise for solution architecture that will include configuration, development, integration, and customization of complex solutions within our salesforce.

• Map Salesforce hierarchy and territories in response to personnel changes.
• Reassign Accounts, Contacts, and Opportunities in response to personnel changes.
• Grant/ remove and maintain user licenses.
• Maintain security including sharing rules and security levels.
• Design, Create and maintain user roles, profiles and hierarchies.
• Monitor application storage usage and archive data as needed.

• Lead administration of training to existing or new users/groups.
• Expand use of Salesforce - attend planning meetings, assist with determining if /how Salesforce can be used in new ways.
• Communicate regularly with user base regarding new features, enhancements, and changes to the system.
• Continually seek ways to further enhance the end-user experience.

• Document company processes and workflows.
• Develop process documentation and field maps.
• Create new processes and associated reporting.

• Assist with migration from older systems/processes into Salesforce.
• Import data as appropriate.
• Monitor and manage exception logs for back-end system integration with SFDC.
• Manage duplicate records.
• Monitor and improve data quality
• Taking up any other additional duties and responsibilities that are assigned from time to time.
• Personality Attributes for the Job
• A belief in BOMA Mission - Working with the ultra poor to end poverty in ASAL regions of Africa
• Excellent communication and relationship management skills
• Analytical, solution-oriented mindset and a willingness to explore, discover and learn new things
• Willingness to step up when needed with delayed gratification
• Self-awareness, self-drive (personal initiative) and leading by example

• Relevant Tertiary Qualification/recognition of prior learning.
• At least 3 Years of working experience in Applications administration, Application development Application support in a busy technology intensive environment
• At least 3 year's experience with Salesforce and Taroworks and similar systems as a developer and/or functional consultant
• At least 2 year's experience with Microsoft applications including SharePoint, MS Business Central and Office productivity and
• Demonstration of understanding and experience with at least 2 software development languages -C#, Java or PHP.
• Working knowledge of Financial & Project Management.

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