Operations Manager at Grounded

• Production & Inventory Management
• Lead and oversee daily production operations, ensuring output meets quality, efficiency, and safety standards.
• Develop and execute production schedules aligned to sales and inventory needs.
• Demand planning & forecasting – getting ahead of sales/demand trends, aligning with our production flows and timelines
• Manage inventory controls to ensure raw materials and finished goods are available without overstocking.
• Order Fulfillment & Logistics
• Manage operations team including logistics, planning, and order fulfillment teams to ensure timely and accurate fulfillment of orders
• Attention to AR and payments
• Use of ERPs (Zoho Inventory, Books, Analytics) to ensure proper fulfillment and order tracking
• Oversee domestic and export logistics providers and systems Systems, Tools & SOPs
• Implement and refine operational systems and tools to streamline workflows across departments.
• Ensure SOPs are created, documented, and consistently used-balancing proliferation with meaningful impact.
• Use data analytics to identify bottlenecks, measure performance, and drive operational decision-making.
• Cross-Functional Leadership
• Manage and develop the Operations team, Production Manager, Facilities,
• HR, IT, and Procurement teams.
• Ensure smooth coordination between departments, especially where workflows overlap.
• Act as the point person for operational decision-making in the absence of the COO/CEO.
• Data & Reporting
• Produce and review department financial reports, tracking budgets, expenses, and operational KPIs.
• Maintain robust controls for procurement, stock management, and operational expenditures.
• Continuous Improvement
• Identify opportunities for cost savings, efficiency gains, and quality improvements.
• Lead problem-solving sessions and implement changes that deliver
• measurable results.

• 5+ years in operations, manufacturing, or supply chain leadership roles (FMCG experience preferred).
• Strong systems thinking skills-able to design, connect, and improve processes across functions.
• Demonstrated ability to manage multiple teams and workstreams.
• Proficiency with operational software, inventory tools, and data analysis (Excel, Zoho, or similar).
• Excellent problem-solving, decision-making, and communication skills.
• A practical mindset with an eye for detail and a bias for action.
• Experience with forecasting, demand planning, and coordination between production/procurement and sales.

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