Regional Collections Manager, Highlands
- Nairobi
- Permanent
- Full-time
About the role:
The Regional Collections Manager will steer regional collections strategies, supervise and mentor collections teams to meet targets, and ensuring compliance with company policies. The Regional Collections Manager will train stakeholders, work together with cross-functional teams to resolve issues, track collection performance, and conducting audits. He/she will also identify risks in the collections process and align sales with risk management efforts, while handling tasks assigned by Senior Credit Managers.What you would be expected to do:
- Develop and implement region-specific collections strategies that align with the company's overall goals.
- Steer, mentor, and supervise the Area Collections Executives, ensuring they meet their assigned targets while maintaining professionalism.
- Conduct regular training and capacity-building sessions with the regional stakeholders to improve their skills and efficiency in risk management and collections.
- Liaise with respective cross-functional regional heads in ensuring the smooth running of regional operations.
- Work together with the customer care teams and easy buy departments to ensure smooth customer communications and resolve disputes when they occur.
- Track daily, weekly, and monthly collection performance reports for the region.
- Ensure that all sales/ collections practices within the region comply with company policies that touch on data privacy and consumer protection.
- Liaise with the regional sales team to ensure alignment between sales and risk/ collection processes.
- Conduct regular target audits, investigations, and training via field visitations to AHQs with underlying concerns affecting normal business operations.
- Identify potential risks in the regional collections process and develop action plans to mitigate them.
- Any other duties as may be assigned by the Zonal Credit Manager or Country Credit Manager.
- Hold a degree in a business-related field and have a minimum of 5 years of work experience in a field collections role; 2 of which MUST be in a supervisory capacity, in the microfinance, fintech or banking industries
- Have passion about positively impacting the lives of rural underserved consumers.
- Are a strong team player with great interpersonal and communication skills to mentor your team to deliver on expectations.
- Possess excellent analytical and problem-solving skills.
- Have excellent MS Excel, Word, and PowerPoint skills.
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Centre for Leadership.