Operations Team Lead (Device Financing) at Mogo Finance

Kenya
Permanent
Full-time

9 days ago

We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car’s value. With MOGO's efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate.We have more than 6 years' experience providing fin…Operations Team Lead (Device Financing)What you will do:Operational Management

Supervise and guide Operations officers to ensure efficiency and adherence to SOPs.
Monitor operational KPIs (Payment success rates, repairs turn-around time). o Ensure smooth coordination between sales, customer care, credit, and aftersales teams.

Aftersales & Quality control

Manage customer complaints and aftersales processes (repairs, replacements, insurance claims).
Ensure turnaround times meet service-level agreements (SLAs).
Process Improvement o Identify bottlenecks in payment, aftersales workflows and implement solutions.
Develop and update standard operating procedures (SOPs).

Reporting & Compliance

Prepare weekly and monthly reports on key metrics (customer satisfaction, repair backlog , reverse logistics).
Ensure compliance with data protection, and consumer rights regulations.

What you will need:

Bachelor’s degree in Marketing, Business, Communications, or a related field.
4-6 years of operations experience, preferably in fintech, asset financing, or telco.
Proven experience leading teams and managing cross-functional projects.
Strong analytical, problem-solving, and reporting skills.
Familiarity with CRM/loan management systems and digital financial platforms.
Excellent communication, leadership, and stakeholder management abilities

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