Loan Recovery Intern at ENGIE

Engie

  • Kenya
  • Training
  • Full-time
  • 2 months ago
ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services.Loan Recovery InternThe Loan Recovery Intern is responsible for the receivables risk management (RRM). This includes among others, Portfolio Management and Loan Workouts.Responsibilities
  • Carrying out customer work-out, including the following work-out categories to be applied to customers in late repayment through calling clients who are in early non repayment categories.
  • Ensure proper documentation of open loan cases.
  • Ensure customers are paying on time in assigned loan portfolio
  • Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.
  • Recommend and work with external service providers on portfolio management by escalating repossession cases.
  • Customer education to customers on impact on loan non-repayments.
  • Supporting the analysis of causes for portfolio deteriorations
  • Providing regular portfolio, compliance and routine report to the Loan Recovery Team Leader.
  • Restructure loan repayment plan from delinquent clients as per policy and procedure
Knowledge and skillsExperience:
  • Experience in customer relationship management
  • Team player
  • Computer literacy, particularly good working knowledge of Microsoft Excel
  • Self-starter with a passion for the role and EEA's mission to plug in the world.
Qualifications:
  • Holder of Bachelor's Degree in Business Administration or any other related field
  • 1-year Previous experience in loan recovery preferably in a call center setting.
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