Airport Services Agent at Qatar Airways

Kenya
Permanent
Full-time

2 months ago

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers' response to our offerings, we are also the fastest-growing airline in the world. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our ho…Airport Services AgentDescription

We are currently recruiting for Airport Services Agent in Nairobi, Kenya.
As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and security standards.

Specific accountabilities include:

Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers.
Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates.
Assisting the Duty Officer in handling company materials and records.
Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers.
Ensuring passengers are assisted smoothly through airport facilities.
Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit.
Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained.
Organizing check-in counters and coordinating documentation issues.

Be part of an extraordinary storyYour skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before. Together, everything is possible.Qualifications
The successful candidate will have:

High School Qualification
Minimum 2 years of job-related experience required with at least 1 year of relevant experience in Airline/ Travel Industry/ Hospitality Institute
Excellent communication skills with fluency in English language
High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment
High level of computer literacy
Excellent customer focus and service delivery
Good interpersonal skills and strong team orientation

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